PeoplePC.com are dragging their heels in cancelling my account and refunding charges since cancellation in October 2007! Internet

I thought I cancelled my account in October 2007, then found charges on my credit card for an antivirus I had not ordered on the cancelled account. I found a home page, email address, and billing summary in January 2008, all online at the account I thought had been cancelled last year.

when I called (twice, having been "disconnected") to get customer assistance I was assured they would help me and then said only a supervisor could approve a refund. In transferring me to the supervisor I was "disconnected" twice.

Then I tried an on line "chat". That person was polite and assured me they would cancell and refund just as I requested. I'm not holding my breath, especially after seeing the reports on this and other sites.

Ustabahippie
Oakland, California
U.S.A.