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Report: #394501

Complaint Review: Pioneer Credit Recovery - Arcade New York

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  • Reported By: Omaha Nebraska
  • Author Confirmed What's this?
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  • Pioneer Credit Recovery 26 Edward St. Arcade, New York U.S.A.

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PCR has been garnishing my wages since 2003 and I have a right to know how much more I owe. Each time I've called the phone reps have staunchly refused to generate a statement of past payments being shown as applied to my debt. They claim "federal law" prohibits them from giving me any kind of statement, but I can't imagine that could be correct. Is it? It seems not only extremely counter-intuitive, but downright shady. I did get a letter from them once after I called, but only because I told them I'd moved; the paper I received wasn't a statement at all, but a bill for the full amount. I'm not disputing that I owe the money--of course I owe and I know it. I just want what every other consumer has, which is full transparency of where their money is going. Has anyone heard of something like this before?

jeanGini
Omaha, Nebraska
U.S.A.

This report was posted on Ripoff Report on 11/24/2008 12:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pioneer-credit-recovery/arcade-new-york-14009/pioneer-credit-recovery-refuses-to-fulfill-fiduciary-responsibilty-and-provide-me-with-a-s-394501. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 Consumer Comment

"KAY'S" response.

AUTHOR: Jenny - (U.S.A.)

POSTED: Tuesday, June 30, 2009

Nice rebuttal by the EMPLOYEE of Pioneer.

Unfortunately, you, Kay, have never fallen upon hard times. Someday, your tone may not be the same. You shouldn't accuse people of being deadbeats if you do not personally know them. When I read your comment, I picture a very angry and unhappy person who works for a collection agency. I would never brag about working for a collection agency. It is worse then selling used beat up old cars.

Your company is using tactics that are considered harrassment. This rebuttal is a prime example of how you and your company do business.

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#2 UPDATE Employee

ludacris accusations from someone who makes up pathetic excuses for not paying their student loans

AUTHOR: Kay - (U.S.A.)

POSTED: Wednesday, November 26, 2008

First of all...my company works with debtors who are in default. They offer you a second chance when you should have paid off you student loan in the first place. Your country provides you with an excellent education and you do not think you have to pay them back? how pathetic honestly. It is truely mind boggling and pathetic that someone needs to be garnished by their employer in order to start paying on their student loan like everyone else. nothing is more irritating than doctors and lawyers and everyone else that have received a college education and is making a terrific paycheck and seriously thinks they do not have to pay off their student loan. Debtors are the most ignorant, rude, and pathetic people in the United States. They act as if they are a consumer, which of course they are not. You losers need to pay your student loans and if you are offered a repayment plan to come out of default you d**n well better take it. Honestly, why do people take out student loans and in turn not have money to pay for it? Quite contradicting. Anyways..enough about pathetic people who have defaulted student loans. This article is straight from the Sallie Mae website (hense the company this pathetic person who is probably another loser in default claims sallie mae has no affiliation with) :

http://www.salliemae.com/about/corp_leadership/corp_str/abt_pioneer/abt_pioneer.htm

Founded in 1980, Pioneer Credit Recovery, Inc., is a national leader in the collection industry, providing collection services on defaulted debt. Headquartered in Western New York and employing nearly 1,400 people, Pioneer partners with multiple state and federal clients, including the U.S. Department of Education, and has been the recipient of many prestigious awards, including the Better Business Bureau Torch Award for Marketplace Ethics. In continuously surpassing the competition, Pioneer provides clients with quality results, experience, leadership and technology, including state-of-the art infrastructure, telecommunications and collections systems. Pioneer Credit Recovery is a wholly owned subsidiary of Sallie Mae and part of the company's Asset Performance Group, one of the largest receivables management organizations serving clients throughout the Americas, Canada, Europe and Asia.


So how about you just pay off your student loan finally and quit making false accusations about Pioneer Credit Recovery.

Also, the example this debtor used for who she contacted at Pioneer is completely and udderly false:
1.Pioneer Credit Recovery's mailing add is ALMOST correct..however its in Perry NY not New Jersey (nice try)
2.Also, ALL employee ext are SIX DIGITS..they have never been only four
3.ALL calls are recorded for quality assurance...if we lie to you debtors we lose are jobs...we cannot and will not tell you what your interest rate is after you have come out of default..how the hell would we know..we are the 3rd party collection agency own and operated by SALLIE MAE..we don't handle loans that are in good standing..whoever your loan is turned over to once in good standing is who would tell you that information.
4.Stop with stupid excuses to not pay off your student loan.

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#1 UPDATE Employee

ludacris accusations from someone who makes up pathetic excuses for not paying their student loans

AUTHOR: Kay - (U.S.A.)

POSTED: Wednesday, November 26, 2008

First of all...my company works with debtors who are in default. They offer you a second chance when you should have paid off you student loan in the first place. Your country provides you with an excellent education and you do not think you have to pay them back? how pathetic honestly. It is truely mind boggling and pathetic that someone needs to be garnished by their employer in order to start paying on their student loan like everyone else. nothing is more irritating than doctors and lawyers and everyone else that have received a college education and is making a terrific paycheck and seriously thinks they do not have to pay off their student loan. Debtors are the most ignorant, rude, and pathetic people in the United States. They act as if they are a consumer, which of course they are not. You losers need to pay your student loans and if you are offered a repayment plan to come out of default you d**n well better take it. Honestly, why do people take out student loans and in turn not have money to pay for it? Quite contradicting. Anyways..enough about pathetic people who have defaulted student loans. This article is straight from the Sallie Mae website (hense the company this pathetic person who is probably another loser in default claims sallie mae has no affiliation with) :

http://www.salliemae.com/about/corp_leadership/corp_str/abt_pioneer/abt_pioneer.htm

Founded in 1980, Pioneer Credit Recovery, Inc., is a national leader in the collection industry, providing collection services on defaulted debt. Headquartered in Western New York and employing nearly 1,400 people, Pioneer partners with multiple state and federal clients, including the U.S. Department of Education, and has been the recipient of many prestigious awards, including the Better Business Bureau Torch Award for Marketplace Ethics. In continuously surpassing the competition, Pioneer provides clients with quality results, experience, leadership and technology, including state-of-the art infrastructure, telecommunications and collections systems. Pioneer Credit Recovery is a wholly owned subsidiary of Sallie Mae and part of the company's Asset Performance Group, one of the largest receivables management organizations serving clients throughout the Americas, Canada, Europe and Asia.


So how about you just pay off your student loan finally and quit making false accusations about Pioneer Credit Recovery.

Also, the example this debtor used for who she contacted at Pioneer is completely and udderly false:
1.Pioneer Credit Recovery's mailing add is ALMOST correct..however its in Perry NY not New Jersey (nice try)
2.Also, ALL employee ext are SIX DIGITS..they have never been only four
3.ALL calls are recorded for quality assurance...if we lie to you debtors we lose are jobs...we cannot and will not tell you what your interest rate is after you have come out of default..how the hell would we know..we are the 3rd party collection agency own and operated by SALLIE MAE..we don't handle loans that are in good standing..whoever your loan is turned over to once in good standing is who would tell you that information.
4.Stop with stupid excuses to not pay off your student loan.

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