Report: #411180

Complaint Review: Planet Mobility - Internet

  • Submitted:
  • Updated:
  • Reported By: Manassas Virginia
  • Planet Mobility www.planetmobility.com Internet U.S.A.

Planet Mobility I ordered a walker on Nov.19 08, today is Jan 12, 09 and still no walker. iI called 7 times and emailed 4-5 Internet

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On Nov. 19 I ordered a rollator walker from PLANET MOBLITY thru Google checkout. I realized that Google had my old address so i sent P. Mobility an email with the address and phone # change.

When I had no reply by Dec. 5 I called and was told that it wasnt't shipped because they didnt have it in black and I would have to pick another color, which I did, silver.

I called again on Dec. 15 and was told they were snowed in and couldnt get the warehouse doors open. On the 22 I was told UPS had damaged it so they sent it back to P. Mobility and a new one would be shipped on the 23.

Still NO walker by the 30. I'm becoming more frustrated everyday as the brakes were about gone on my old walker and I cant get around without one. I was told on Dec. 30 that they were sending a new walker by regular mail and I should receive it in 3-5 days.OF COURSE THIS DIDNT HAPPEN.

On Jan.5 09 I was told it had been shipped and I would be sent a tracking # that day. You got it, NO NUMBER. Today is the 12 and I'm fed up with the run around. I called and told them I wanted a credit to my card. I was put on hold for quite awhile and when the girl came back on she said they would credit my account. I told her to let her superviser know how unhappy I am and that I would be passing the word that I would never recomend anyone ordering from PLANET MOBILITY. I've come to the conclusion that the phone operators must have a list of excuses to use when a customer calls. For the life of me I dont know how tis company stays in business.

Needless to say after 7 phone calls and 4-5 emails I AM A VERY UNHAPPY CUSTOMER!!!!

Manassas, Virginia

This report was posted on Ripoff Report on 01/12/2009 02:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/planet-mobility/internet/planet-mobility-i-ordered-a-walker-on-nov19-08-today-is-jan-12-09-and-still-no-walker-411180. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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