Platinum Protection, LLC. How "secure" is your security system? Provo Utah

Sorry, but I'm confused. You knew that you had paid for July's monitoring on 7-25, right? (it would draft from your account on the 26th or 27th depending on your bank). Did you honestly think that Platinum would not charge you at all for August? The payment on September 5th would be for September's monitoring. Chase and any other representative likely deals with a hundred customers every day. I have worked in the billing department of companies like that, and have dealt with situations like yours. I think he misspoke, I don't doubt that he honestly did not recall talking to you even a week later as your case was not anything unusual, and Platinum Protection owes you nothing. This is not double-billing. This is you not having the foresight to switch your billing AFTER the 5th of August had passed (so that it was not too close to your last payment) and making your payment for August over the phone right then.
Also: if you do wish to change your payment method to physical billing, call the customer service line, but ask to be transfered to the billing department. Request physical bills, reminding them of your past history of no neglected or late payments. Be prepared that if your credit is poor or you DO have a history of late payments, the company may charge you a fee for receiving a bill, as a discouragement. It costs them money to print paper, send an envelope, pay for stamps, and cash in physical checks. It's also far more likely that they will not receive the payments they are owed (i.e. check is lost in mail, bill is lost in mail, or you forget to send it in) so understand where they are coming from too.

Sorry, but I'm confused. You knew that you had paid for July's monitoring on 7-25, right? (it would draft from your account on the 26th or 27th depending on your bank). Did you honestly think that Platinum would not charge you at all for August? The payment on September 5th would be for September's monitoring. Chase and any other representative likely deals with a hundred customers every day. I have worked in the billing department of companies like that, and have dealt with situations like yours. I think he misspoke, I don't doubt that he honestly did not recall talking to you even a week later as your case was not anything unusual, and Platinum Protection owes you nothing. This is not double-billing. This is you not having the foresight to switch your billing AFTER the 5th of August had passed (so that it was not too close to your last payment) and making your payment for August over the phone right then.
Also: if you do wish to change your payment method to physical billing, call the customer service line, but ask to be transfered to the billing department. Request physical bills, reminding them of your past history of no neglected or late payments. Be prepared that if your credit is poor or you DO have a history of late payments, the company may charge you a fee for receiving a bill, as a discouragement. It costs them money to print paper, send an envelope, pay for stamps, and cash in physical checks. It's also far more likely that they will not receive the payments they are owed (i.e. check is lost in mail, bill is lost in mail, or you forget to send it in) so understand where they are coming from too.

Sorry, but I'm confused. You knew that you had paid for July's monitoring on 7-25, right? (it would draft from your account on the 26th or 27th depending on your bank). Did you honestly think that Platinum would not charge you at all for August? The payment on September 5th would be for September's monitoring. Chase and any other representative likely deals with a hundred customers every day. I have worked in the billing department of companies like that, and have dealt with situations like yours. I think he misspoke, I don't doubt that he honestly did not recall talking to you even a week later as your case was not anything unusual, and Platinum Protection owes you nothing. This is not double-billing. This is you not having the foresight to switch your billing AFTER the 5th of August had passed (so that it was not too close to your last payment) and making your payment for August over the phone right then.
Also: if you do wish to change your payment method to physical billing, call the customer service line, but ask to be transfered to the billing department. Request physical bills, reminding them of your past history of no neglected or late payments. Be prepared that if your credit is poor or you DO have a history of late payments, the company may charge you a fee for receiving a bill, as a discouragement. It costs them money to print paper, send an envelope, pay for stamps, and cash in physical checks. It's also far more likely that they will not receive the payments they are owed (i.e. check is lost in mail, bill is lost in mail, or you forget to send it in) so understand where they are coming from too.

Sorry, but I'm confused. You knew that you had paid for July's monitoring on 7-25, right? (it would draft from your account on the 26th or 27th depending on your bank). Did you honestly think that Platinum would not charge you at all for August? The payment on September 5th would be for September's monitoring. Chase and any other representative likely deals with a hundred customers every day. I have worked in the billing department of companies like that, and have dealt with situations like yours. I think he misspoke, I don't doubt that he honestly did not recall talking to you even a week later as your case was not anything unusual, and Platinum Protection owes you nothing. This is not double-billing. This is you not having the foresight to switch your billing AFTER the 5th of August had passed (so that it was not too close to your last payment) and making your payment for August over the phone right then.
Also: if you do wish to change your payment method to physical billing, call the customer service line, but ask to be transfered to the billing department. Request physical bills, reminding them of your past history of no neglected or late payments. Be prepared that if your credit is poor or you DO have a history of late payments, the company may charge you a fee for receiving a bill, as a discouragement. It costs them money to print paper, send an envelope, pay for stamps, and cash in physical checks. It's also far more likely that they will not receive the payments they are owed (i.e. check is lost in mail, bill is lost in mail, or you forget to send it in) so understand where they are coming from too.

Yeah that is normally a problem. Once you sign that contract you have a very, very hard time changing anything. You got the billing changed, thats good. But i really dont think that you are going to have much luck getting the service canceled. You signed a contract and didnt cancel during the 3 day "cooling off period" that is required by law. You probably also talked to someone on the phone when the Rep was in your home and you were filling out paperwork. You answered a few questions where you agreed to the terms set forth on the contract. And most likely they recorded that conversation like they most likely said they would when they first got on the phone with you. All in all the company covers their back in a legal way and when you sign on the dotted line and initial you are locking yourself in to a 3-5 year contract. You should do all you can to get your money back for being double billed like that, but i really do not think that you are going to be able to get out of the contract. Becuase thats what it is, a legally binding contract. You signed to the terms and the company agreed to pay for the equipment. So anyway, it is a shame that you are getting treated like that, people should be kinder. But at the end of the day, what they do is legal when they hold people to contracts. Doesnt matter if you like it or not.

So my advice is this...Read the contract before you sign. Hindsight is 20/20 but all can be avoided by reading the contract. Read BEFORE you sign.