Complaint Review: Portrait Innovations - Lubbock Texas
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- Portrait Innovations 4210 82nd Street, Suite 234 Lubbock, Texas U.S.A.
- Phone: 806-785-4433
- Web:
- Category: Photography
Portrait Innovations photos, portrait innovations, lubbock, pictures, portrait, photographer, bait and switch, scam Lubbock Texas
*Consumer Comment: Great experience at PI
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
My wife and I brought our daughter in for Christmas photos. We did not get started until at least 30 minutes after our appointed time. The actual photos turned out well, and the photographer did a good job. However, these were the only positive remarks I have about this studio.
When the photos were done, we were rushed over to a desk area with a large LCD screen. After waiting another 20 minutes, another lady (seemed to be a manager) came over to go through the photos with us. She rushed through the photos so fast I wasn't sure I wanted to stay for the rest of the visit. However, the $9.95 offer seemed pretty good, so we toughed it out.
The typical bait-and-switch scam ensued, with the first price of pictures starting around $199 or so. My wife and I paid about $1100 for our wedding photos, and to put this in perspective, we have posters, tons of pictures, digital rights to the photos, all of the digital photos, DVD slide shows, a photo book, and the photographer spent 6 hours at the wedding and 2 hours in a pre-wedding session before. For about 1/10th of the cost, Portrait Innovations is trying to sell us less than 10 poses, only about 10-15 printed photos, and NO rights to the digital photos.
In addition, the picture-showing lady would not budge one bit on packages. I have absolutely no use for 36 wallet photos of the same picture. Families like big pictures to put on the wall, and *maybe* a few wallet size photos. None of the packages were personalized for our family, and each photo outside of a package deal is $15, or 3 for $24.
I can print a photo at Walgreen's, with the same quality, for $2.99. Why on earth would I go back to a company that wants to charge me 5x what it really cost?
I would buy the full resolution photos on a CD for $100. But since they give me no option to, I will NEVER go back to this company. The hassle of being rushed, the proprietary business model, and the outrageous prices are more than enough to stay away.
Needless to say, this is one customer that will not be returning and will actively ensure that friends and family stay far away.
Steve
Lubbock, Texas
U.S.A.
This report was posted on Ripoff Report on 12/16/2008 09:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/portrait-innovations/lubbock-texas/portrait-innovations-photos-portrait-innovations-lubbock-pictures-portrait-photograph-401872. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 Consumer Comment
Great experience at PI
AUTHOR: Julie - (U.S.A.)
SUBMITTED: Tuesday, December 30, 2008
I took my grandson in for a sitting today. I was greeted immediately, and engaged with my photographer within minutes, right on time with my appointment. She was energetic and very patient and creative in photographing my 14 month old very mobile toddler. We had to discontinue the sitting after about 25-30 poses and she was kind to offer to reschedule if I didn't like the poses. I did find plenty of good ones to choose from and received (for $99) 18 sheets of beautiful photos, two 10x13 collage special effects and the CD of all poses. I thought the pictures were very cost effective, I was NOT pressured, and the photographer took tons of time with me in the selection of my poses. I'm a very happy customer and will return. There was NO sitting fee and NO charge for outfit changes, which I had found to be the case at another local studio I had previously used.
Related Reports
08:54 AM
11:36 AM
07:33 AM
02:29 PM
11:28 AM
10:24 AM
03:15 PM
09:21 PM
10:22 PM
03:20 PM
01:38 PM
New Updated Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
