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Report: #1194377

Complaint Review: Portrait Innovations - Stow Ohio

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  • Reported By: Sharon — akron Ohio
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  • Portrait Innovations Stow, Ohio USA

Portrait Innovations Disappointing experience Stow Ohio

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 I recently visited Portrait Innovations in Stow, OH to get Christmas pictures taken of my god son and god daughter. This is the 2nd year I've gotten pictures taken there & because our 1st experience was absolutely wonderful, I didnt think twice about returning. Last year I went to the Store in Green, however this year I couldn't get an appointment arount the time I was looking for & had to go to Stow instead. I purchased the $19.99 holiday package that they are offering, just as I did the previous year, however, this year we were treated like poor trash. The photographers rushed through the photo session, didn't use any Christmas props & were taking pictures of the kids when they weren't smiling.

They took no time to make sure the pictures turned out nice. When we viewed the final results we had a hard time trying to choose ones we liked. I really wanted them to redo the session but because they were over packed, I did't mention it. Last year we had a hard time choosing a picture only because every one they took turned out adorable. My question is why should you offer a $19.99 package if you are going to treat the customer like crap for only purchasing that amount? & why does this store act so rudely towards those who purchase the holiday package? Then I called to find out if I would receive an email, like I did the previous year containing the portrait session so our out of state relative can order the photos they would like.

AGAIN once I stated I only purchased the $19.99 holiday package the employee stated "OH you don't get the priveledge to view the photos, you needed to purchase a CD to have access to your photo session."  I then asked if they still have the photos in their system, she said no we delete all of "those" packages. Mind you when I called I never gave the name my order was under, which goes to show they treat anyone who purchaes the $19.99 holiday package in the same manner. Take my advise, don't go to Stow location unless you plan on spending some $$$, or you enjoy being treated poorly. They just lost my business but from how they acted, I'm sure they could care less. VERY UNSATISIFIED 

This report was posted on Ripoff Report on 12/10/2014 08:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/portrait-innovations/stow-ohio/portrait-innovations-disappointing-experience-stow-ohio-1194377. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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