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Report: #343688

Complaint Review: Premier Family Services - Internet

  • Submitted:
  • Updated:
  • Reported By: Charlotte North Carolina
  • Author Confirmed What's this?
  • Why?
  • Premier Family Services www.AffordableHelp.org Internet U.S.A.
  • Phone: 805-685-1602
  • Web:
  • Category: Lawyers

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This company is a Rip Off. I needed help with a Child Custody case so I did a google search for legal options. Father's Choice, an affordable legal choice pops up. I filled out the request and got a call from a representative. The Representative assured me their attorneys would be able to help me. I paid the $98.00 and waited the 24 hour period to speak with an attorney. The following day I spoke with an attorney and instanty knew they would not be able to help me. I refuse to pay $700 for an attorney to simply draft a motion for me. For $700 I need more than a piece of paper! I cancelled the service and was promised a refund.
When the charge appeared on my credit card statement I called the number provided. I was alarmed when the number was a non working number. I then disputed it with my credit card company. They were able to get a name and a direct number. I began calling the manager who was in touch with my Credit Card company but for some reason he was never available. I would be placed on hold for as long as 20 minutes just to be told to try back later. After 1 week of calling I was told to email my complaint and it would be answered.
I guess I am going to be out $98.00.....

Premier family services
Charlotte, North Carolina
U.S.A.

This report was posted on Ripoff Report on 06/24/2008 12:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/premier-family-services/internet/premier-family-services-fathers-rights-rip-off-internet-343688. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Response from Premier Family Services - Resolution for Charlotte, North Carolina member

AUTHOR: Customer Service - Father's Choice - (U.S.A.)

POSTED: Monday, August 11, 2008

Dear member from Charlotte, NC,

Please contact us again via email at customerservice@fatherschoice.org so that we may resolve your issue.

For the information of any concerned members and the general public:

We advocate for fathers. We help parents that want to see their children more often. Sometimes we make mistakes. When that happens we exercise our satisfaction guarantee policy that includes a full refund and then we redo the case file for free.??

We have worked with our members to help them resolve over 5000 custody, visitation and child support cases. We are growing due to our members' phenomenal success rate and satisfied customers are passing on our name to others. Our staff is constantly evolving as a result of this growth. In anticipation of further growth, we hire more staff each successive quarter, training them in advance to be effective and offer quality service. If you have any issues with staff it, please contact us and let us know who you worked with so we can do extra training with that person.

Our intake staff and case management team gathers relevant information to the member and then the legal team puts together the requisite documents. Members are then educated by an attorney on what to expect in court. ??

Our case management staff is made up of men and women who are parents who have experienced divorce and the associated difficulties so that our customers are talking to someone who understands. Each of our case managers has been familiarized through an in-depth training process with all family law issues and their primary function is to gather relevant information for our legal staff to use in the preparation of documents and coaching of members. Our Case Managers are not Attorneys; they are hired because they care about helping people. They love it when a member sends in a picture of his family that says 'We won, thanks for your help.' ??

Our legal staff does extensive research into the exact forms needed for a case, speaking in many cases with court staff in specific counties. We advise our members to look over the documents we have prepared for them for any spelling or factual errors and we make immediate corrections.??

We encourage anyone concerned about a family law issue to visit our website and glean the wisdom and encouragement that is there - www.fatherschoice.org.??We will answer each and every customer service issue on an individual basis and encourage members with complaints to contact us directly at (800)964-1664 to resolve any issues.??Finally, we sincerely want parents to succeed in achieving more time with their children. This mission is the bottom line for all of our staff.??

Sincerely,

Customer Service Department
800.964.1664
customerservice@fatherschoice.org

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