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Report: #554765

Complaint Review: Proflowers - Internet

  • Submitted:
  • Updated:
  • Reported By: cfox — Chicago Illinois United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Proflowers Internet United States of America

Proflowers I ordered a bouquet of flowers from Proflowers in May of 2009 and did not accept the coupon offered and just noticed a charge of 14.95 from a company called easy saver. I looked back at my statements Internet

*Author of original report: Refund recieved from Easy Saver!!!! 9 payments

*UPDATE Employee: I can help

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I was looking at my bank card statement and noticed a charge from today of 14.95 from a company called easy server. I knew that I did not shop at a store called that so I looked it up online.  Then it was brought to my knowledge that this is a company linked with Proflowers, many people said they have been getting charged since they ordered from there.  I then went to look at my statements going back to when I ordered from Proflowers for mothers day in May and sure enough there was a charge of 14.95 every month from May 2009 until now January 2010.  I was so upset that I did not notice this sooner and cancel my card, which will cost another $25.  I did not accept a coupon from this company or give them my debit card information which can only mean that Proflowers shared my information which is so wrong.  I want this to stop and I want my money back.

This report was posted on Ripoff Report on 01/14/2010 08:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/proflowers/internet/proflowers-i-ordered-a-bouquet-of-flowers-from-proflowers-in-may-of-2009-and-did-not-accep-554765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Refund recieved from Easy Saver!!!! 9 payments

AUTHOR: cfox - (United States of America)

POSTED: Wednesday, January 20, 2010

Thank you for your response Caroline, I was able to get all 9 payments credited back to my card after speaking to a representative of Encore Marketing.  I encourage everyone to do the same, call Encore Marketing/ Easy Saver at:
   1-800-262-6199 and ask for a refund of the false charges.

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#1 UPDATE Employee

I can help

AUTHOR: Caroline - (U.S.A.)

POSTED: Wednesday, January 20, 2010

Hello, My name is Caroline and I am the Special Programs Associate here at ProFlowers. I would like to sincerely apologize for any confusion you experienced regarding our partner program. I would be more than happy to discuss your concerns, assist you with anything I can and receive any additional feedback to improve our service. Please contact me directly to discuss, my phone number is (858) 909-3785. I would like to assist you in any way that I can.

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