Progressive Insurance dishonest, slow, resisted paying car insurance claim Ripoff Houston Texas

First off, why not list your real name?
Second, why degrade my post without some back up? I dont see you defending bodyshops. Hey I am not saying that bodyshops are unethical, just stating they are in business to make money so they will inflate estimates.
I like how you made the comment "lil boy." re-read your post and tell me who is childish.

I can smell you a mile away. You are one of those "Regressives adjusters who have not gone through puberty yet. Quit defending a company who pisses down everybody's backs for your measly little paycheck. Progressive don't care about you. Find an "honest" job lil boy

Body Shop Manager, Progressive hater.

Check on this. I see a number of posts about people who have been in accidents caused by others and can't get the the other insurance companies to fork over for a rental car. I don't know about you, but for $5 or $6 dollars EVERY SIX MONTHS, I get TOWING AND RENTAL CAR COVERAGE on my insurance policy. It doesn't matter who's fault it is, I get a rental car. I think they pay $25 per day for up to 30 days or something like that. In 27 years, I've used it a couple of times. Even though they only pay $25 bucks, the rental car places have upgraded me to something better then a rice-rocket. As for the towing, use that fairly often, once or twice a year. With 3 cars, they tow, change tires, get keys out of locked cars, add gas and whatever else. So people, call your insurance companies and find out what they charge for the rental/tow policy. For a dollar per month it's well worth it.

You are correct in saying that the police report does not determine insurance liability. In my case, the report stated that the other driver admitted to the police that he lost control of his vehicle, crossed into my lane, and struck the side of my car. I know this because I got a copy of the report. Given this information, I don't think it should have taken more than two weeks for Progressive to accept liability.

I began repairs before Progressive accepted liability through my own insurance company, Allstate. I believe that Progressive intentionally dragged their feet in accepting liability in the hopes that they could get out of paying for a rental car. That's why they initially lied, saying that I was not entitled to rental car reimbursement. My problem with Progressive's refusal to pay for all of the rental car and for the parts used in the repair is that their objections in both cases came AFTER the repairs were completed and the rental car was returned.

The worst part of the experience was dealing with the agents and managers at Progressive. They lied, they dragged their feet, they consistently failed to return phone calls, and they were rude to the point of being abusive. I got the same terrible treatment from not just one but multiple people in the Houston office, suggesting to me that there was not just a case of a bad agent but a bad company. I would advise anyone thinking of doing business with Progressive to think again. Insurance companies aren't known for being fun to deal with, but I've never had such a terrible experience with any other company as I had with Progressive. My experience went beyond bad to the point that I feel I was ripped off, which is why I wrote the report.

You are correct in saying that the police report does not determine insurance liability. In my case, the report stated that the other driver admitted to the police that he lost control of his vehicle, crossed into my lane, and struck the side of my car. I know this because I got a copy of the report. Given this information, I don't think it should have taken more than two weeks for Progressive to accept liability.

I began repairs before Progressive accepted liability through my own insurance company, Allstate. I believe that Progressive intentionally dragged their feet in accepting liability in the hopes that they could get out of paying for a rental car. That's why they initially lied, saying that I was not entitled to rental car reimbursement. My problem with Progressive's refusal to pay for all of the rental car and for the parts used in the repair is that their objections in both cases came AFTER the repairs were completed and the rental car was returned.

The worst part of the experience was dealing with the agents and managers at Progressive. They lied, they dragged their feet, they consistently failed to return phone calls, and they were rude to the point of being abusive. I got the same terrible treatment from not just one but multiple people in the Houston office, suggesting to me that there was not just a case of a bad agent but a bad company. I would advise anyone thinking of doing business with Progressive to think again. Insurance companies aren't known for being fun to deal with, but I've never had such a terrible experience with any other company as I had with Progressive. My experience went beyond bad to the point that I feel I was ripped off, which is why I wrote the report.

You are correct in saying that the police report does not determine insurance liability. In my case, the report stated that the other driver admitted to the police that he lost control of his vehicle, crossed into my lane, and struck the side of my car. I know this because I got a copy of the report. Given this information, I don't think it should have taken more than two weeks for Progressive to accept liability.

I began repairs before Progressive accepted liability through my own insurance company, Allstate. I believe that Progressive intentionally dragged their feet in accepting liability in the hopes that they could get out of paying for a rental car. That's why they initially lied, saying that I was not entitled to rental car reimbursement. My problem with Progressive's refusal to pay for all of the rental car and for the parts used in the repair is that their objections in both cases came AFTER the repairs were completed and the rental car was returned.

The worst part of the experience was dealing with the agents and managers at Progressive. They lied, they dragged their feet, they consistently failed to return phone calls, and they were rude to the point of being abusive. I got the same terrible treatment from not just one but multiple people in the Houston office, suggesting to me that there was not just a case of a bad agent but a bad company. I would advise anyone thinking of doing business with Progressive to think again. Insurance companies aren't known for being fun to deal with, but I've never had such a terrible experience with any other company as I had with Progressive. My experience went beyond bad to the point that I feel I was ripped off, which is why I wrote the report.

You are correct in saying that the police report does not determine insurance liability. In my case, the report stated that the other driver admitted to the police that he lost control of his vehicle, crossed into my lane, and struck the side of my car. I know this because I got a copy of the report. Given this information, I don't think it should have taken more than two weeks for Progressive to accept liability.

I began repairs before Progressive accepted liability through my own insurance company, Allstate. I believe that Progressive intentionally dragged their feet in accepting liability in the hopes that they could get out of paying for a rental car. That's why they initially lied, saying that I was not entitled to rental car reimbursement. My problem with Progressive's refusal to pay for all of the rental car and for the parts used in the repair is that their objections in both cases came AFTER the repairs were completed and the rental car was returned.

The worst part of the experience was dealing with the agents and managers at Progressive. They lied, they dragged their feet, they consistently failed to return phone calls, and they were rude to the point of being abusive. I got the same terrible treatment from not just one but multiple people in the Houston office, suggesting to me that there was not just a case of a bad agent but a bad company. I would advise anyone thinking of doing business with Progressive to think again. Insurance companies aren't known for being fun to deal with, but I've never had such a terrible experience with any other company as I had with Progressive. My experience went beyond bad to the point that I feel I was ripped off, which is why I wrote the report.

After reading your report we need more details. First off the police do not determine liability in an accident. The police report is a tool to help adjustors determine liability.

Second off, if there is conflicting stories there may be a delay in a liability decision, they need to look into them more. Lane change claims are almost always conflicting stories. Maybe they just couldnt get ahold of their insured?

Now about the rental car issue. If a shop sits on your vehicle and isnt working on it consistently then they probably did cut your rental short. would you want to pay for a rental for someone if their shop is not working on the vehicle consistently? I am sure Progressive has some Direct repair shops they guarantee work at like most insurance companies. Why not just take it there? its guaranteed!

Last of with the parts issue. whats wrong with using alternative parts if they have the same fit, form quality, and warranty? If the parts arent damage why does it hurt to use them? If your car is a 2003 then why not use a salvaged part from another 2003? its made by the same manufacturer. Your part being replaced isnt brand new so why should the replacement part if it will work out fine?

People always think the bodyshops are right. what they dont realize is that bodyshops are in the business to make money. they will write for the more expensive parts because they recieve the parts at a discounted price and the markup is just gravy to them. THATS WHY THEY WRITE FOR OEM!

My car was totaled due to an accident on 09/12/03 hitting me the police also showed the driver was at fault this was a nightmare before my car was totaled progressive sent me a check for the repairs in the amount of $3334.61 after I revieved the check their was more damange to the vehicle progressive deemed the vehicle a total loss this was a completely nightmare which took two years to resolve the bad part is i still owed money on my car but due to them totaling my car I had to take the money to buy another I could no longer make the monthly payments on my old car & my finance company put me threw hell as did progressive not wanting to pay for my car sense it was the neglet from their insured drivers progressive tried to frame me for the accident lied all the time progressive did at least pay for me a rental car for a month I could not find a lawyer to help me. Finally two years after the accident I filed a suit in small claims court agaisnt the driver who hit me but they denied owing me anything at the end the judge who ruled agaisnt me because he was prejudice this was conflict of interest due to he knew the people personally progressive flat out lied everything about me in court presenting false evidence to the judge & the judge was stupid enough to believe them! progressive wronged me in court tried to frame me for the accident that was not my fault! but after court progressive decided to pay me the money that was owed to me because they were fixing to be in a big lawsuit & the judge was going to lose his job for how he treating me. Progressive put me threw hell for two years & almost getting sued by my finance company for something that was not my fault this is a long story I do not want to bring it up anymore then it is progressive almost ruinied my life & ruined my credit progressive is a bad insurance company who treats people like garbage & people have the nerve to defend them!.