Protect America Breach of Contract, Unwilling to resolve issue Ripoff Round Rock Texas

I entered into an agreement for a home security system with Protect America about two years ago. I worked with their technical staff, and successfully installed the system. However, every night, it would sound-off 'zone failures'. There were numerous problems with the system, and I contaced technical support several times. Finally, after several months of trying, they told me to "unplug the system and do whatever I wanted to with it".

I contacted them in October of 2006, after 15 months or so of paying for absolutely nothing, and asked that the agreement be terminated. They would not terminate the agreement. I asked that the case be escalated to a manager, and requested that one contact me. I never received any call or correspondence. I also did not recieve a copy of the executed agreement, and was never provided with the details of the contract.

I cancelled the credit card to which they were charging $35 per month, and they continued to send statements.
I just received a letter from a "Paul Crenshaw", from "Anderson, Crenshaw & Associates". I contacted Protect America today, requesting a copy of the agreement and a detailed statement, but they refused, saying they could not help me and that I needed to contact the collection agency.

I will send the agency a letter (certified) disputing the charges. I fully intend to defend my good credit history, but refuse to be "scammed" by either of these outfits. I am also sending a certified letter to Protect America reiterating that I want the contract to be terminated.
I will also contact my BBB and file a complaint, as well as NBC Consumer Advocacy.

Protect America and Anderson, Crenshaw & Associates are clearly bilking consumers for fraudulent charges. How can a company breach their own contract, and charge the other party?

Will it get me anywhere? Not sure. I can tell you that the information posted on this site has been helpful. I'll post updates, just in case it is of help to anyone else out there.

Lisa
Mission Viejo, California
U.S.A.