PROTECT AMERICA REFUSED MY REQUEST TO RETURN 4 UNITS & CANCEL CONTRACT [NO LAND LINE AVAILABLE] Round Rock Texas

DO NOT EVEN THINK TO USE PROTECT AMERICA INC FOR PROTECTION.
We had a 4 unit apartment building. Several break ins scared my tenants. I checked the yellow pages and called PAI. They were very helpful in getting my system set up and they suggested I order all 4 systems and would reduce the cost. They faxed the contracts and said she needs the signed documents back within an hour. I glanced over the contract fine print, signed and faxed them back.

Two weeks later we left our home in PA and went to Georgia and helped our one tenant install the one system. A week or two later his wife stopped using the system because her husband was working out of town and she did not want the police coming to the house if/when a false alarm was triggered. I called PAI and discovered that the time elapse for a return had expired.

Since the tenants in the other 3 units each had cell phones and no land lines, we could not set up the alarm systems until a land line was installed. I made multiple requests to return the three unused units to no avail. We have paid $29.95 per unit for three years and never had service, for a loss of $4300+.

This is the tip of the iceberg but you get the hint. If you don't move or develop some reason to cancel the service, then read on.

Crh
Lancaster, Pennsylvania
U.S.A.