Protect America RIPOFF Round Rock Texas

Do NOT sign a contract with Protect America! Once you sign it, you will have a very hard time getting out of it!

Sure they don't make you pay for the equipment up front which you think is a bonus but in the end you pay far more than necessary for it.

I signed a 3 year contract in September 2001, which means my contract should have been up in September 2004. Unfortunately I did not remember that I had to send a written cancellation notice 60 days prior to the end of my term.

So I called Protect America to discuss this and they said that my contract was automatically renewed for two more years, I was outraged and told them so. The woman on the phone said she would put it down to a one year contract but that I must send a cancellation notice before the next year's term was up. (Unfortunately I did not write down her name nor get this in writing.)

So this year I sent in my cancellation notice 88 days prior, I made sure to send it certified mail so that there were no questions about them receiving it. They received it on June 20, 2005.

I thought all was well and it was going to be cancelled. I then received a phone call from a woman named Anna Cruz and she told me that she had received my letter and that my account would be canceled September 2006. I told her no it was to be canceled this year. She went on to inform me that the contract was renewed for two years as per my contract agreement that I signed.

I tried to explain to her the conversation that I had last year with someone at their company that told me it was only renewed for one year but she kept telling me that the contract says a two year renewal and basically there was nothing I could do about it.

This is getting to be absolutely ridiculous! They make you feel like you have no choice but to keep paying them for the years they automatically renewed you for. And don't even think about closing the checking account that they automatically debit or they will send you to collections and ruin your credit.

Come September 2005 I have paid them $1605.60 and once my contract is finally terminated I would have paid them $2007.00. Is this system worth that? Not at all!!!

Christina
Petersburg, Virginia
U.S.A.