Protect Your Home ADTDefender Security The should be charged with THEFT! Newnan Nationwide

We had Protect Your Home install a system in our home.  The install fee was $105 tax included.  We set this up via ACH and Protect Your Home debited our account twice, which resulted in an overdraft.  It has taken me 4 hours of phone calls, 2 faxes, raising complete hell, to get my money back that they took from me - AFTER I provided them with information on December 18th of their error and I'm told that a credit will be processed on December 31, 2014.  Explain to me how I have to wait for THEIR error, that they have confirmed, been provided proof but still hangs on to my money.  I have spoken with David in Billing, Paul a customer service manager, I have Sherry Hill as the Billing Manager name, BUT can't contact her directly - but I was told by David that I could fax her a letter?!?!?!?!?!?  And, my complaint has been sent to their escalations team.  I asked what does that do for me exactly .... David's answer and I quote "I can't tell you how they will help you, they will have to do that".  So, let me understand, YOU take money from me, YOU make me jump through hoops of phone calls and faxes to PROVE you took MY money that DIDN'T belong to you, I have had to WAIT for (at this point) 11 days for a refund that I have YET to receive, you REQUIRE that I send in MORE paperwork showing that you TOOK money from me and I am not supposed to be angry - I need to calm down and wait until accounting decides to refund me my money?!?!?!  I asked him if he expected to wait for 10-30 days to receive his paycheck via Direct Deposit - ACH, same process, right?  Of course, he answers he doesn't wait.  

NOW, are you sitting down, I am given a certficiate for $50 visa gift card to compensate me for my troubles - BUT, I have to pay $4.95 to get it!  I have to mail in the certificate with first page of my contract and a $4.95 money order to get my gift card to compensate me for my time! 

I have no idea if this will ever be resolved correctly, but you bet your sweet goodness that I will be putting this complaint on every consumer site that I can find.