Pure Fitness Predatory membership policies, purposefully vague membership contract, and uncooperative staff Scottsdale Arizona

I am sorry that you had a bad experience, but that is an understatement after working for the company for over a year.

In regards to Commodore, he is right.

However, it depends on the trainer themself...

During my time at Pure Fitness many of the trainers were new, because trainers at that company are paid minimum wage so there is a large turnover.

Sadly, most of the younger kids do have aspirations to become personal trainers or professional therapists etc, and are very happy to train but alas not adequately trained enough to gain a clientele...and no one was CPR certified, which was a big risk factor as far as I am concerned.

However, there are advanced trainers available...but these are trained and their rates are higher. They are worth the pay though, and if any of the Level 2 trainers are available at South Tempe, they were wonderful people and wonderful trainers.

The aerobics teachers there were fabulous as well.

As a former employee I will support the fact the trainers are not licensed or certified. Their "certification" is a 4 day course, 2 days of sales training (1.5 hrs for equipment orientation) and 2 days of training on the APEX supplements. The "trainers" are not qaulified to program design or instruct on proper training procedures. Ask the trainers of they are even CPR certified. These are facts. Ask the trainers who they are certifed with other than the "APEX" certification.

All personal trainers (1 on 1 training) and fitness consultants (people who work with prospective members and non-client members) at Pure Fitness are certified personal trainers. They go through a one week university and receive a national certification from APEX. This is a minimum requirement for working with members and they're encouraged to get more certifications as they see fit. Your accusation that they are not adequately trained is incorrect.

Pure Fitness provides every member a free consultation each month to be weighed, have body fat taken, have circumference measurements taken and then changes made to their current exercise program to encourage better results. I doubt that the fitness center you are with now has even a tape measure in the club, let alone interact with any of the members in a way that encourages fitness results without paying for it. Far to often a gym membership is just rent for the equipment and there is no interaction from a trained staff to help members with their results. Pure Fitness offers these free evaluations and keeps a card at the front desk to track your progress, something else I highly doubt your current gym is providing. If you received poor monthly evaluations that is unfortunate, however members have lost significant weight with this program and is quite possibly the only fitness company in the country that does this.

There are two ways to cancel a membership, certified mail and filling out a form at the front desk. If the membership has a set term, it clearly states it can be canceled if the member provides valid proof of the move such as a copy of a drivers license or utility bill. Most state laws demand a new resident needs to update their license and car registration within ten days and new residents also receive immediate paperwork showing address changes from their new rental or residence.