Complaint Review: Pure Fitness - Tempe Arizona
- Pure Fitness 1840 E. Warner Rd. Tempe, Arizona United States of America
- Phone: 480-456-6400
- Web:
- Category: Health Clubs & Gyms
Pure Fitness Impossible to cancel contract. Stay away!! Tempe, Arizona
*Consumer Comment: Pretty sneaky
*Consumer Comment: Why Don't You...
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My husband and son joined Pure Fitness. After 9 months my husband called to cancel membership. They wouldn't take cancellation over the phone. He went in. They tried to strong arm him into continuing. He did not. They wouldn't cancel my son's, even though it was being charged to our credit card, until he came in a told them he wanted to cancel. He did. They never stopped charging him and 3 months later we called about it and they said he had to sign a cancellation agreement. He went in again. Filled it out and signed it. It is clearly labeled cancellation agreement. He listed all the reasons he was canceling. The place where he was shown to sign it says he has connected with an Employee and advised to the benefits,,etc., etc., sign here, which he did. It is buried in this paragraph that they say he is continuing his membership! They continued to charge him (me, actually) for another year and a half. THis form titled CANCELLATION AGREEMENT IS CLEARLY meant to be MISLEADING!! THey refuse to give us a refund. Needless to say, my son has only been there in the last year and a half to cancel it
This report was posted on Ripoff Report on 05/27/2010 03:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pure-fitness/tempe-arizona-85284/pure-fitness-impossible-to-cancel-contract-stay-away-tempe-arizona-608035. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Pretty sneaky
AUTHOR: Flynrider - (USA)
SUBMITTED: Friday, May 28, 2010
I agree that this cancellation that is not a cancellation is pretty sneaky. By the same token, it appears that your husband signs things without reading them. Even a cursory reading of the form shows that the part where you sign to cancel is left blank and the section that is signed is the supposed "Member Save" section. The paragraph right above the signature begins with :
"I understand that I am continuing my membership on my own decision."
I don't understand how you were continued to be charged for a year and a half, though. The agreement states that membership is continued on a month to month basis.

#1 Consumer Comment
Why Don't You...
AUTHOR: Kevin D. - (United States of America)
SUBMITTED: Friday, May 28, 2010
Why didn't you just call your credit card company, tell them you lost the card, and have them issue a new one?


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