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Report: #375422

Complaint Review: Purity Products - Plainview New York

  • Submitted:
  • Updated:
  • Reported By: LaGrange Kentucky
  • Author Confirmed What's this?
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  • Purity Products 200 Terminal Drive Plainview, New York U.S.A.

Purity Products behaves like a Charlatan Plainview New York

*Consumer Comment: Not a rip-off, buyer incompetence

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I ordered this product which was offered for free on this site:

http://www.purityproducts.com/hajoint/?Source=Google_HAJoint&s_kwcid=ha%20joint%20formula|2102638493

When I filed out the order it took me to this site for my payment info,

https://www.purityproducts.com/hajoint/payment.asp

At the bottom of which was this:

By accepting the free bottle offer you will be enrolled in our Super Saver program, locking in the low Super Saver price of just $34.95 per bottle. As a Super Saver you will receive three bottles every 90 days at a savings of over $36 on every shipment. Your first delivery of 3 bottles will arrive 19 days after you you receive your FREE bottle, so you don't have to worry about missing a day. Purity will charge the credit card used today for your 3 bottle shipments. Of course, you can cancel at anytime. Cancel within the first 19 days and you will never be billed.

I did not notice that last paragraph at the bottom of the second site:

I recieved a confirmation below stating by accepting the free bottle offer you are enrolled in our Super Saver program:

Subtotal: $0
Shipping & Handling: $4.95
Coupon: $0
------
Purchase Total: $4.95

Order Summary:
Item Price
Super Saver*
Shipment Frequency

Yes 90 Days
By accepting the free bottle offer you are enrolled in our Super Saver program, locking in the low Super Saver price of $34.95 per bottle. As a Super Saver you will receive three bottles every 90 days at a savings of over $36 on every shipment. Of course, you can cancel at anytime. Expect your next shipment of 3 bottles to arrive in 19 days.
*-Super Saver Program Details:
On the Super Saver Program, you will continue to receive the supply you requested and save between 20--50% on every shipment. Expect your deliveries to arrive at the interval you selected. Should you need to change or modify any details of your Super Saver Program, at anytime, please call our customer service line at (888)769-7873 or email your changes to customercare@purityproducts.co m. You are guaranteed this special savings price as long as you are on the Super Saver Program.
**-Please note Purity reserves the right to adjust prices above to match current specials.
You can check the status of your order any time by clicking here
For any changes to order please contact customer service:
email: customercare@purityproducts.co m
phone:1-888-769-7873

And read (above) that they are going to automatically bill me for more every 90 days. So I called them at 1-888-769-7873, at 3PM EST and asked to have the automatic enrollment canceled. They said on the phone you are canceled and were going to hang up when I asked for a confirmation. They gave me a confirmation number and then I had to request to get an email confirmation of the cancellation - this is evidence they sent that they did cancel me as per my phone request but there is no confirmation number, account number, or description of what product is being cancelled.
----- Original Message -----
From: Peter Babiicke
To: xxxxxxxxxxxx
Sent: Tuesday, September 23, 2008 3:05 PM

This is to confirm your account has been cancelled effective 9/23/2008.

Yours in good health,

Peter Babicke
Customer Care Specialist
Purity Products
200 Terminal Drive
Plainview, New York 11803
Email: xxxxxxxxxx
Tel #: 1-888-769-7873 ext 5235
www.PurityProducts.com

My problem with this is that the whole process is deceptive advertising and in all the advertising of the free bottle there is no mention of signing you up for automatic billing for more product for life (before you even receive the trial offer), and where it is mentioned it is easy to miss because there was no mention of it at all, on radio or the website page advertising the free offer so customers are not aware of additional charges of over $100 every 3 months - free means free, not free with strings attached. This approach especially takes advantage of inexperienced or handicapped individuals who are most likely not able to afford the lifetime subscription like the young, people on fixed incomes, elderly, disabled or ill. It also leads me to suspect the product's claims to be bogus or they would not resort to deception to extort money from those among us who are the most susceptible to scams and can least afford to be taken. In addition to all this, when I said I wanted to cancel they offered to cut the price of the next 90 day automated purchase nearly in half if I remained in the program. This is not a sales ploy. I recognize a sucker play when I see it.

I am assuming they will honor my cancellation but I wonder if they will - I must report the card number missing and get a new one to be sure they cannot take money out of my bank account in the future without my authorization. Free has turned out for me to be more trouble and anxiety than it was worth.

Something needs to be done by regulators to stop these aparent Charlatans and protect honest, deserving Americans and that is why I am filing this report. If they are not Charlatans they need to stop behaving like Charlatans.

Dot
LaGrange, Kentucky
U.S.A.

This report was posted on Ripoff Report on 09/23/2008 01:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/purity-products/plainview-new-york-11803/purity-products-behaves-like-a-charlatan-plainview-new-york-375422. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Not a rip-off, buyer incompetence

AUTHOR: Jennifer Cb - (U.S.A.)

POSTED: Saturday, April 11, 2009

I am researching Purity Products, as I intend to do business with them. I was interested in your report, because you stated...

"I did not notice that last paragraph at the bottom of the second site:"

If you pressed continue, or next, then you agreed to the Super Saver program. Also, you stated...

"I am assuming they will honor my cancellation but I wonder if they will - I must report the card number missing and get a new one to be sure they cannot take money out of my bank account in the future without my authorization."

Did they refund your money? If so, then just as you have a right to file a rip-off report, then you have the obligation to update it letting the rest of us know if the company did what it was supposed to do.

To the point, as a consumer, this report does me NO good. Because it's not a rip-off if 1) you agreed to the terms and 2) they refunded your money.

And didn't your mama ever tell you that nothing in life is free?!?

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