Complaint Review: Quicken Bill Pay -
Quicken Bill Pay Quicken Quicken Is Not Great, Quicken Bill Pay Is The Worst! Internet
Quicken 2018 is definitely a downgrade from what Quicken used to be under Intuit. Unfortunately there isn't much choice in this software arena anymore. I'm guessing there will be soon given the number of 1 star reviews on this site. Arithmetic is easy, and should be a given for a finance software tool. And yet I find incorrect totals frequently that do not correct themselves until I log out and log back in. It means I can't trust the numbers I see, which is the most basic function of a home finance software platform.
But far worse than the bugs is the third-party Quicken Bill Pay partner (Metavante Payment Services). Not only is the service and user interface horrible, but they are blatant thieves. I decided to give them a try, but after a month I couldn't use the service anymore. It was just awful, and I almost missed a bill because I didn't get the notification. I never had those types of problems using my online banking, so I went back to their bill pay service. I canceled my Quicken Bill Pay, and thought that was the end. Two months later they took money out of my account. I never authorized it, and I had done nothing that would have warranted additional charges according to the terms & conditions I agreed to. I called and pointed out the mistake. They tried to show me where I was wrong, but the terms they showed me actually proved I was right. They opened a ticket for a refund. Keep in mind this is only $5. The claim was denied with no explanation. The thought of them doing this to their thousands of customers and profiting from it irked me to no end, so I decided to follow up again. Once again I was directed to terms and conditions that backed up my position. I was told a supervisor would call me back. That never happened. I called again and they told me they would open another request for a refund. I told them that wasn't good enough, I needed to talk to supervisor. I've still not gotten a call back, and never got a refund. The fact that a company would go to these lengths to keep $5 that they clearly do not have a right to tells you all you need to know about them. And based on the justification they gave me for not refunding the money, my hunch is that they are overcharging all of their Quicken customers. They get away with it because the dollar amounts are low enough that people don't notice or don't bother to go after them. It seems like this would be a great opportunity for a class action lawsuit. I'm volunteering to be a plaintiff if anyone wants to take the case just because they annoy me so much. And I hate to think of all the people they are stealing form because they aren't savvy enough to know they can usually pay their bills online for free through their bank.
This report was posted on Ripoff Report on 07/17/2018 03:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/quicken-bill-pay/quicken-bill-pay-quicken-quicken-is-not-great-quicken-bill-pay-is-the-worst-internet-1452163. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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