Complaint Review: RealtyTrac - Irvine California
- RealtyTrac www.Realtytrac.com Irvine, California United States of America
- Phone:
- Web:
- Category: Real Estate Services
RealtyTrac I signed contract with free 1 week trial @ Realtytrac.com. send email to cancel but they changed me in advance $49.95 after I canceled via complex web process. I signed contract with free 1 week trial @ Realtytrac.com cancel just after trial period after my phone calls. but they charged $49.95 in advanced which I never used. Irvine, California
*UPDATE Employee: Unable to find your account -- please contact us
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I signed contract with free 1 week trial @ Realtytrac.com
date they provided is stale and not useful. I contacted them to cancel my contract before my trial period expired via email. I got no response. I tried to reach them via phone but I didnt get live person.
Finally after trying many times one agent directed me to go through complex process on the web site to cancel the contract. But they changed me entire month in advance and didn't agree to refund.
This report was posted on Ripoff Report on 09/29/2009 04:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/realtytrac/irvine-california-/realtytrac-i-signed-contract-with-free-1-week-trial-realtytraccom-send-email-to-cance-501812. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Unable to find your account -- please contact us
AUTHOR: Daren Blomquist - (USA)
SUBMITTED: Wednesday, September 30, 2009
Hi,
This is Daren Blomquist, Marketing Communications Manager at RealtyTrac. I am sorry to hear about your experience and would like to try to remedy the situation for you. We were unable to locate your account with the information provided in this forum. Please contact me at darenb@realtytrac.com or at 949-502-8300 x115. You can also call our customer service department at 877-888-8722.
For other RealtyTrac customers or potential customers who may be reading this: We offer the free trial so that you can test out our service and cancel without being charged if you decide not to continue with the service. You can cancel yourself online anytime; just log in with your username and password and click "Edit My Profile." You can also cancel by contacting our customer service department at 877-888-8722 or support@realtytrac.com.
Sincerely,
Daren


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