Red Roof Inn Unsanitary and Unsafe hotel stay San Antonio Texas

I am beyond livid about my stay at Red Roof Inn San Antonio - Ft. Sam Houston
4403 IH 10 East, San Antonio, TX, 78219.

The Red Roof Inn name should be ashamed to even associate with a franchise hotel building place like this! We arrived late around 3am because my fiance was too tired from driving too many hours. I noticed on the pillows in our our bed were little spider like insects! All the walls had stains, especially the bathroom. The shower wall and shower head had mold. The shower also had hair on the walls probably from the previous guest. We were only given two little hand wash sized towels for bathing and they had black stains on them. They advertise free breakfast, but that was false advertisement, no breakfast offered or given. Which in turn, that place is too unsanitary, it's probably not safe to eat food from there.

I asked for my refund back due to the horrible conditions and the staff was rude! No customer satisfaction or good customer service at all. They refused my refund! This place needs to be shut down and demolished immediately. I plan to report the company to the BBB, Attorney Generals office, Department of Public Health.