Redbox Redbox claim video game not returned Saint Louis, Missouri

I rented a movie from that same location, returned it after two days and got charged for having it a total of nine days.  When I called to dispute, I was told there was nothing they could do.  Very sad to think I used to rent all of my movies from them only to be scammed once that industry is taking a dive. 

Called Redbox back a third time on 12/24/2012 and was told that a technician had checked and could not locate the game.   I asked if their were specific notes from the Technician as to when this was checked since I was told that it would take a week due to the holiday and the reps response was, "no, but we have a process in place requiring all kiosks to be checked every 24-48 hours".  To which i replied, that's not what was communicated to me on my initial call.

I explained my situation again and was told the charge stands.  I asked to speak with a Supervisor and after about 10 minutes - was connected to a woman who identified herself as the supervisor.   After explaining my situation again, I was met with the same response ( except this time she stated, "You agreed to a $30 credit".   This blew me away.   I told her that accepting a $30 credit was not an admission of guilt but I thought a good faith move on their part - as the first customer service rep indicated that she would apply the $30 credit until I called back with the Kiosk's location so the return could be investigated by a technician.  In short, I provided her with my credit card asking her to review my history of rentals.   She noted I had over 170 rentals in the course of 5+ years - all of which had been returned.   I explained, that I could show I had purchased two of these games on Black Friday from Target and most certainly returned the video game and they should have an honor system for customers who consistently returned items.  That this approach was not just unfair but criminal considering I know with absolute certainty it was returned.  After 15 minutes - this supervisor stood her ground and repeatedly stated "the credit stands".  I asked her what recourse I had and she told me to contact my credit card company and/or their corporate office.

I have contacted my credit card company and filed a grievance (Discover)  - haven't contacted their corporate office yet.   I don't know what to expect at this point but more to follow.