Reloadit Blackhawk Network, Inc. My money is inaccessible Reno Internet

I just purchased two reloadit packs yesterday morning to load money onto my brother's Western Union card for his kids' Christmas, totalling $750. 

When I tried to use them, the website said you have to create a "safe" first, and to create a safe, first you must create an account. When you try to create an account, you get an error message saying, "Sorry, we are experiencing technical difficulties. Please try again later." I called customer service, and the first person I spoke with was rude and acted like I was an idiot, while having me attempt to create an account using the exact same method I'd already tried, and then reading the message to him. (Uhm, you have the internet.. you try and read the message yourself). Not rocket science, folks. 

In any case, I was told first to wait 1-2 hours, which I did. Same results. I called again. A second person who was marginally kinder, explained that tech support does not give them a time frame in which there will be a resolution to their technical difficulties but they could offer me a refund mailed within 30 days, or I could wait a little longer. I chose to wait because it was 12/12, and a 30 day time frame means my brothers kids won't get Christmas presents ON Christmas. It's now been over 24 hours, and the same results, the same "technical difficulties, try later" message. My husband is currently on the phone attempting to secure a refund because at this point, better late than never, right? Which, we don't have an additional $750 to send him, so if the money isn't refunded, they won't even get delayed Christmas gifts. 

I'll update in 30 days if we actually get a refund, but after reading so many other complaints, I'm not even confident the call won't convienently disconnect while he's on hold. 

I did however, report this to Safeway where we purchased the cards and there is at least a pending "investigation" so hopefully these cards will be pulled from Safeway. 

I've seen some not so kind rebuttals on here name calling and saying those who have complained are cry babies, and that technical problems are "expected", etc. Yes, they are- but when you purchase something to pay your bills, send gifts, and such, and the company is advertising that they're selling a service that allows for immediate cash availability and then 24 hours later, there is no resolution and your funds are inaccessible with customer service unable to even offer an inkling of hope when they might be available- it's pretty clear that this is -at best- an incompetent company, and -at worst- possibly fraudulent. If that's me slandering them, sue me, and if you win, you can keep the 750 that you.. well.. already have. 

P.S. Typing in caps every 3rd word doesn't lend itself to promoting an educated opinion.