remedy center aka Home Remedy deception bt misdescribing company's abilities and function re home refinance Newport Beach California

 After paying a $3,995.00 fee for a home loan modification became unavailable to answer anq questions regarding progress despite over 4 weeks of efforts and leaving messages. Answering service claims that anyone I asked for was 'unavailable' and they would leave a message for them to contact me.

They also claimed to be in direct contact wiyth the 'underwriters' providing the funds to 'underwrite or achieve the loan mod.

Initial receiving clerk 'Steven Morales' then referred me to an 'UNDERWRITER'  (Robert) who provided the funds to make the loan mod possible. During conversation with 'Robert' of the 'Underwriting Department' he (Robert) claimed to directly represent the actual 'underwriters' who provided the funds for the initial home purchase.

 'Lisa Kilgore' from Processing Department contacted me claiming to handle my account personally.

I have photos of the cashed checks proving that I paid them what I stated above. I also have multiple copies of emails between them and myself.