Rent A Center Will not honor contract Douglasville Georgia

I had a laptop that was rented and I was current on the account.  My car was towed and the laptop happened to be in the back seat of the car.  The tow company states there was no laptop.  I called the store to tell them what happened.  The guy I talked to stated he would tell the store manager and they would get back to me as to handle the situation.  I never heard a word from them about it.  Today, a rent a center employee pulled up at my house stating they want their balance in full for the 90 days same as cash price.  I got on the phone with the store manager and advised her that I had LDW and the contract was current.  She said it didnt matter because the laptop was in my car.  It would only cover it if it was at the house. What?  Um no!!  Theft can happen anywhere.  So they are not willing to accept a police report nor are they willing to work with me regarding a reduced price.  Apparently the guy that I spoke to at the store over the phone no longer works there and he never even told the manager what had happened and that is why they were at the house today.  I am ready to file a complaint with the Attorney General regarding this whole incident.  Any advice would be well accepted.  Thanks

Well, I was GM of this RAC for almost 3 years. After a celebrated 5 years with the company I can telll you that in Douglasville, Ga the only recourse they have is to file with the magistrate for return of merchandise. However, it is not done much. What is done in the Atlanta market is threats, lies, and deception.
Yes- if you had a police report of a B&E in ATLANTA the GM must charge off the merchandise.
No- they cannot sue you in Douglasville, but they do make threats.
I had some of the best AM's in Douglasville! They would act like relatives, police, federal officers, etc. to get you on the phone or to make you scared to pay.
I would charge off 2-3K PER MONTH in bad accounts.
Hope this helps.

What you are referring to is the LDW (Liability Damage Waiver). What it does is waive your liability to repay RAC if one of those events that you mentioned happens. It is not insurance as it does not replace the merchandise for you. It only means that you will not have to repay RAC. There are some stipulations. Your rental agreement must be current at the time of the loss. In some states, you can be up to 14 days late. Read your LDW form, it will tell you. If the store is insisting that you continue making payments, maybe your account was late at the time. I'm not accusing you of being late, just suggesting that you check it out.

Go into the store and talk to the manager. He should retype the agreement into what is referred to as a "Paying Stolen" agreement for the Fair Market value of the product. This will greatly reduce the $$ amount you owe, as you wont have to make all those "rental" payments for something that you don't actually have anymore. If he declines to do this, call the 1-800 Hotline number, and they will get his boss to call you within 24-48 hours. They will usually make this happen for you in short order.

RAC offers this LDW to it's customers so that they wont get stuck with paying the full agreement amount in cases such as yours. The store eats the entire cost of the item and you owe nothing more. The only thing they ask is that your account be kept current, and not be past due so that the LDW will be in effect if something does actually happen.

It is almost becoming amusing. If someone posts a comment, that is in disagreement with the ROR, this ex-aaron employee will do a pretty good attack on them. The normal accusation, is for him/her to write, that you are an employee for RAC. He/she will even decide what position you hold within the company. Lets not forget, he/she will even tell us how much we make. Usually, a person will attack your credibility to get you to go on the defensive. Some will tout a background, ( either factual or fictional ), to give their post more credibility and diminish the posting of others. That is the biggest, crazy thing about the internet. Anyone, can claim anything that they want. Ex-employee, please continue on telling us how much or how little you made. Continue, telling other posters, how little they make. Continue, telling us of your positions of employment, while trying to degrade others, on what you believe their employment positions are. Continue posting, that anyone who disagrees with you, is a RAC employee.

You have just as much right as anyone else to make a response. Albeit, in your opinion, only you are qualified. I am not sure if your doing more harm or good, for the OP, when you attack those who make a consumer comment that disagrees with the ROR. The only thing that I ask of you, is that you proof- read and use spell check, just as the retired teacher suggested. The teacher that you accused of being a RAC employee. So sad. I am trying to help you out. It really will help others find your postings more believable as well as easier to read. It will help to make your claimed credentials more believable.

Examples: harassment, not harrasment ; swallow, not swollow ; as well, not aswell ; sacred, not sacared ; accommodate, not accomodate ; realized, not relized ; blatantly, not blatently ; receiving, not receving ; realize, not relize ; catagorize, not catogorize ; their, not thier ; remember, not remeber ; shop there, not shop their . The list goes on and on and on.

Please do not take it wrong. I am trying to help you out here buddy. All of us do make some mistakes in spelling and punctuation. I am sure that I have made my share of spelling errors. Most of your errors, are just common mistakes. As you have written, over and over, we are the common people, not you. I just think that with your background and credentials, it shouldn't be so difficult to read your ex-employee posts. Keep up the good postings.

D needs to respond with a real name instead of an initial. This just shows what a punk he really is!!!!!!!!!!!!!!

i am overly qualified to comment on the bull**** rental companies tell their customers because half of the companies policies, i help create. Rac and AArons are compeditors but they are in the same game (industry). I am very familiar with the way you guys operate because as a manager, we would "shop" your stores. Alot of my staff, came from RAC, aswell. Sometimes the truth is the hardest pill to swollow.

I just want all consumers to know that they dont and shouldnt put up with the sh** they get from rental companies. Looking back on the stuff I did while employed in the industry, I thank GOD i'm alive to talk about and educate customers on the dos and don'ts of the industry.

Assuming the customer has purchased something from a rental store and payed a few payments on the stuff, their is only on thing you can do to get it back, file a writ. And any educated consumer knows that you don't have to open the door for a writ because it doesn't give the right for forced entry by law enforcement. If rental companies filed charges on people that didn't pay, they would be out of business because people would be to scared to shop their.

This was a quote from the president of AArons that was told to me when i first started in the business. Furthermore, the DA's office would be slammed from bell to bell. They do not handle consumer law. When your exposed for lying, thats what being exposed means. And the peoples champ is like it reads, FOR THE PEOPLE.

out

"Notice all RAC responses are matter of fact." Is that bad?

When a consumer posts a complaint on this website, besides being upset & wanting to complain about the company, I would think there are consumers out there that are looking for the correct answer on what they can do to solve the problem. Some of the complaints that are posted against RAC, the consumer IS correct and RAC was in the wrong. In other posts, it's the opposite. We are both here to give suggestions to the consumers on what they can do to correct the problem.

When you state "Sorry RAC, your exposed again"; Exposed again to what?? Am I exposed on posting the facts and truth about RAC? I don't understand what your trying to proclaim?

When you post "the peoples champ"; I got news for you, this is NOT a fight or a challenge. Consumers post their complaints & I've posted facts & suggestions from the RAC side of it. It's up to the consumer if they want to take the advise from a current RAC Store Manager, or from an ex-employee from RAC's competitor.

Also, why do you select that you are an ex-employee? Your name "ex arrons" does not qualify you being an ex-employee of RAC.

When I speak, its from my own trials and tribulations. My suggestins come from situations that customers used against me and my store staff when we failed to respect them and appreciate their business.

I've said it once before that i was guilty of doing the same crap these guys do if not worse and now I wear a different hat. Notice all RAC responses are matter of fact, I give you suggestions and ways to protect yourself by using laws that were created for situations like these, that people complain about. I never tell you to take my word for it, i tell you to contact the "Law Enforcers" and listen to their response to figure out the truth.

Sorry RAC, your exposed again,


the peoples champ

The items that the Ex-employee Aarons listed is really not going to help out. Try it and see what happens.

However I do agree with him that you need to go above and beyond the store level by doing the following:

If the police report does show proof of break-in I do agree that you need to contact the 800 Customer care line that is posted on the wall in every RAC store.

You can call the store or another store to obtain this number as well. Depending on how long you've had the item, it's a big possibility that the waiver should cover the item. I highly suggest that you get the above completed as soon as you can because ignoring the store will not help you out.

When you do call the customer care line, your complaint is handed over to both the District & Regional Manager for their review & the District Manager should contact you back about the situation in a resonable amount of time.

CALL RAC C-OFFICE IN PLANO TEXAS AND REPORT THIS SITUATION. CALL THE ATTORNEY GENERAL IN YOUR STATE(CONSUMER PROTECTION DIVISION) FILE A COMPLIANT, THEN CALL THE BBB IN YOUR STATE AND DO THE SAME. LASTLY, FILE A POLICE REPORT FOR HARRASMENT, THESE STEPS WILL STOP THEIR BULLY TACTICS THAT WE WERE TRAINED TO USE ON UNEDUCATED CUSTOMERS WHO DIDNT KNOW THEIR RIGHTS.

SORRY FELLOW RAC EMPLOYEES, YOUR EXPOSED


OUT

Police report does state that my back door was pried open with some object but they still refuse to honor contract,I feel hopeless

Hello Illene,

One question I have is; does the police report clearly state that there is eveidance of break in? If so, you need to contact the customer care line. The 800# is clearly posted on the wall behind the counter for all customers to see.

If the police report does not clearly state that there is evidance of break-in, then you would still be responsible for paying on your TV.

Hope this helps.

I have yet to get any help from these people they are trying to have charges filed against me now.I have done nothing wrong.Please someone give me some advise as to what I should do.I am being treated like a thief.