Rent a Center Rip Off Sonora California

I have been a long time customer for close to fifteen years, but in the last year, the service, the harassment and the downright bullying has been ridiculous, the problem isn't with the manager but much of the staff, I've been lied too, and ripped off, even after asking several times if I owed money on the cell phone I got about a year and a half ago, I was told I owed nothing on it, but just today I was told that I owed $3500 on a phone I would have continued paying on, had they told me I still owed. Fed-up, with this company there lack of compassion, they really need to work on compassion and there horrible attitudes towards those with disabilities.