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Report: #1373026

Complaint Review: Rent A Center - Holland Michigan

  • Submitted:
  • Updated:
  • Reported By: AlexaVG — Holland Michigan USA
  • Rent A Center 65 W Douglas Ave Holland, Michigan USA

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 We currently rent a couch, loveseat, Tv and Ps4 from RentaCenter. We had falling behind on one payment due to my husband losing his job. Totally on us and I get that. So he had called them to let them know beforehand that we will be missing that payment and to not worry that we'd have it by the next. The worker in which responded that we will work something out. We were so thankful. The day after they showed up banging on our door. Not knowing who it was i didn't answer because i recently moved here and didn't know who would be knocking. Anyway they called MULTIPLE 3rd parties (which is NOT allowed) including my husbands last place of employment, our landlords, and multiple family members inquiring that we stole the furniture and haven't paid in months. And that because of it if they(whoever they called) didn't tell us to call that we will be hand cuffed and brought to jail on felony warrants. Which nevertheless turned out to be untrue. Not to mention we had not stolen.

At this point we were 12 days overdue. Finally after hearing about it my husband called and they were extremely rude and mocked our affordability. He told them (we read the agreement) that they were not to contact 3rd parties and that they are not even suppose to show up at the door until 15 days passed due. She disagreed and said they can do what they please. He thus asked for her to quote in the agreement where it says that in which her response was "i don't know the long one" very unprofessional. Well the reason for this complaint besides the banging on the door which eventually turned day to day which due to the aggression I was too afraid to open it; they finally showed one day while my father and his gf were visiting. They knocked on the door very hard in which my family looked at me shocked like, "is this company serious?".

After about a half hour my father goes to leave when things settled down and as they both walked out the guy, who was hiding behind the wall in the hallway, jumped out and pushed open my door and entered. My father then pushed him out the door as he was an intruder. The worker then started swearing and yelling "Give me my sh*" My father and his gf said entering was illegal and he may settle it in court with us. He then proceeded to say he told out landlord everything and she said he may enter. That he had papers(Illegal. Not true. And he dishonored more of the agreement by telling 3rd parties personal information of my rentals if so) and what's funny is at the end of it all he did not once serve us papers. Gladly this was all on Camera. He continuous got in my familys faces aggressively and when we said it was on camera he ran out and into the truck. We obviously called the police once he trespassed. We had to lock the door with my family out there due to him trying to reach for the door. The cops completely sided with us and had them leave. The guy tried to bullsh* them like crazy and they knew it. NEVER rent from rent a center anywhere. I've heard multiple stories like this and who knew Id be one of them. I'm not satisfied though. i will be slaying them in court but I want more. I want to press charges or know more of my rights and what was illegal.

This report was posted on Ripoff Report on 05/13/2017 10:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rent-a-center/holland-michigan-49424/rent-a-center-tried-to-break-in-to-my-apartment-holland-michigan-1373026. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#4 General Comment

A few more points...

AUTHOR: John - (U.S.A.)

POSTED: Sunday, September 10, 2017

1.  "We have not stolen."  Well, if you take items home from a store and don't pay for them you have, in fact, stolen.  You are in possession of stolen items unless you have by now returned those items to Rent A Center.

2.  "....Slayed(sic) them in court...." you are going to do nothing of the kind.  You are a deadbeat who is in possession of stolen property (including a Playstation- here's a sad little fact of life= Playstations are not necessary appliances. They are luxuries.  Luxuries are for people who can afford beyond the basic necessities.  This does not include you.  Stop pretending to be better off than you are) and you are probably the laughingstock of your family and neighbors if they aren't all in the same crap financial situation as you are.

Stop whining and give back the items you agreed to rent but can't pay for.  Take responsibility and stop acting like an entitled lowlife.  Get your act together.  Good luck. 

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#3 General Comment

Suggestion...

AUTHOR: John - (U.S.A.)

POSTED: Sunday, September 10, 2017

Give the TV and stupid video game setup back and start getting books out of the local library for your entertainment "needs."   Time to grow up, children.

Bottom line- you don't get to make your financial problems Rent A Center's financial problems.  You entered into a contract.  If you can't fulfill your end of the contract, return the stuff to Rent A Center.  This isn't complicated, unless you are an entitled brat who likes to play the victim.

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#2 Consumer Comment

Rent A Center sucks

AUTHOR: Karrie - (USA)

POSTED: Friday, June 09, 2017

 It doesn't state it in the agreement that they contact 3rd parties it states it in fine print on the bottom of the order form you fill out that you put your references on... as for them coming when your 12 days past due they can start visiting as soon as 7 days past due it is in the contact first page just worded to where ppl don't notice .. I hate that company I previously worked there but in ashland ohio.. I quit bc my store manager was on camera stealing money out of the safe and he was also stealing from customers on camera and when I brought it to the district managers attention he did nothing .. they have no morals... as for them banging on your door they are only allowed to knock 3 times and leave a door hanger if they knock more than 3 times it's harassment call law enforcement.. also if they call you more than 3 times in one day it's considered harassment as well..

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#1 Consumer Comment

I have a suggestion

AUTHOR: Stacey - (USA)

POSTED: Saturday, May 13, 2017

Take the items back since you cannot pay for them!!!! Stop playing the victim.  You did not live up to your end of the contract and NO I do not work for them. 

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