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Report: #1350298

Complaint Review: Rent A Center - Iola Kansas

  • Submitted:
  • Updated:
  • Reported By: Larry — Neosho Falls Kansas USA
  • Rent A Center 523 N State St Iola, Kansas USA

Rent A Center Did not fix laptop correctly was sent out 7 times Iola Kansas

*UPDATE EX-employee responds: Former 9 year manager

*UPDATE Employee: Customer Service

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I got a Toshiba lap top from Rent A Center in Iola KS and seem to work fine at first and then started having problems with the power connection on the laptop would not charge right. They sent it out and was gone for 2 weeks. Got it back same deal. Sent it out again and got it back still wasn't fixed. Then The hard drive went bad and they sent it out again and got it back and no OS on it. Sent out again and got back then the board went bad. Sent out again and got back again. Wasn't long after that SD slot went bad was told after gone for another 2 weeks got back and told couldn't be fixed. Was told have to find another laptop and don't know when one will be located. They also don't put any notes in the computer when talk to so calls happen everyday. They also charge outrages fees for stuff that can be bought cheaper from other places for less and better warrenty. Think twice before doing business with these people.

This report was posted on Ripoff Report on 01/16/2017 07:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rent-a-center/iola-kansas-66758/rent-a-center-did-not-fix-laptop-correctly-was-sent-out-7-times-iola-kansas-1350298. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 UPDATE EX-employee responds

Former 9 year manager

AUTHOR: RichR - (USA)

POSTED: Monday, March 06, 2017

 Company will force manager to find a replacement. But service center especially the one in Kansas city is notorious for not fixing products and sending them back to the store not repaired. Especially laptops and appliances.

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#1 UPDATE Employee

Customer Service

AUTHOR: RAC Employee - (USA)

POSTED: Tuesday, January 17, 2017

Hello, I work for Rent-A-Center. We never want our customers to feel this way. We'd really like to look into your account and see if there's something we can do to help you further. Would you please give our customer service team a call at 1-800-422-8186 so that we can get more information from you? Thank you.

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