Complaint Review: RENT A CENTER
- RENT A CENTER
- Phone: (216) 475-5530
- Category: Bait-and-Switch
RENT A CENTER Scam, Harassment, Highly Overpriced Merchandise Cleveland Ohio
*Consumer Comment: Nailed it...
*Author of original report: To Coast - USA
*Consumer Comment: Not a rip-off
*Author of original report: To Robert USA - (Going out on a limb)
*Consumer Comment: Going out on a limb..
*UPDATE Employee: Customer Service
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January 18, 2017
Rent A Center should be investigated by the Attorney General and shut down for their ripoffs, scams, lies, harassment, highly overpriced merchandise and general poor business practices.
Every time I've dealt with Rent A Center in my life I've ended up feeling ripped off, lied to, scammed, harassed and mentally and financially exhausted. The company is based strictly on greed... They care nothing about their customers, their reputation or conducting proper business practices. They are purely focused on, "Give me your money, give me your money, give me all your money." And their staff is the most relentlessly annoying, invasive and harrassing people I've ever met.
Yes they conveniently offer no credit checks and are eager to sell you any merchandise you need, but that's where their "customer service" loyalty ends. After you leave the store they will drive you crazy with "reminder phone calls" for payments due, non stop sales pitches to sign up for more merchandise, harassing calls to ask exactly what time you will be in the store to bring your payment, or pressure you into making your payment over the phone that moment. Though they have been told dozens of times to stop calling me at work, they have persisted to the point where I've been chastized by my boss. They are so relentless in pushing consumers to make their payment that I felt like I'm dealing with a professional loan shark (except they won't threaten to break your thumbs).
As for thier merchandise, they promise you that its only slightly used or they may give you an exact age of the product, but in either case its a lie. They are far worse than the most desperate used car dealer you'll ever meet. It's one lie after another and, "Hurry up and give me a down payment and get outta my store so I can sell something to someone else."
Every bit of their merchandise is extremely overpriced. Plan on spending 3-5 times the fair market value for whatever you buy. They are not happy to buy brand new merchandise and mark it up 30%-100% to offer it for sale. Oh, no. That would be reasonably expected from a legitimate, profit-geared company... For example, a brand new Samsung smart TV that they bought for $800 will cost you $2700 if you make all your payments "on time", but even that won't happen because they will scheme to add more fees and mysterious charges to your account. It's non stop.
A brand new Android smart phone that can be bought directly from a local cell phone dealer such as Verizon, Sprint and T-Mobile for $699 will cost you $1900 if you pay on time for the full term of their weekly or monthly payment plan. And a used computer that you can find on Craigslist for $400 will cost you over 3 grand... The examples are endless, and all the same. Ripoff, ripoff, ripoff... DO NOT buy anything from this ridiculous company. You'll be far better off to just save up for a bit and buy your merchandise new from a store or online from a private owner.
Even with their "90 days same as cash" offers, you will end up paying way more than that merchandise is worth. And if you happen to be one day late on the 90 day deal and try to pay it off on the 91st day, you will be horrified to find that several hundred dollars has been added to the purchase price, and from then on any payment you make, even in lump sums, your payment will go "half toward interest" and half toward the principal, making it increasingly difficult to pay it off.
In any case, unless you plan to simply RENT something from them for a short period (to get you through a rough spot in which you are willing to spend a little extra for the sheer convenience) STAY AWAY from this company. You will find yourself miserable, harassed and financially exhausted, I promise. I will never use them again, no matter how desperately I may need something. Rent A Center should just go ahead and change their name to RIPOFF A CENTER. Because that's the underlying truth of it. It should be illegal. This is free, good advice. Good luck...
This report was posted on Ripoff Report on 01/18/2017 03:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rent-a-center/nationwide/rent-a-center-scam-harassment-highly-overpriced-merchandise-cleveland-ohio-1350555. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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