Rent a Center - Eustis, Fla So I rented from this company a few household items. I've was really pleased with their services until Labor Day weekend 2017 Eustis Florida

Eustis, Fla So I rented from this company a few household items. I've was really pleased with their services until Labor Day weekend 2017 For starters, my new fridge went out, lost all my food, etc... needless to say, Rent a center worked with me, they took my fridge Sept. 4th, gave me a 100.00 to help towards food, (wasn't much, but did offer something) the also sent me a loner fridge. Now mind you, this was nothing in comparison of what I had. I am paying for a stainless steel fridge, ice maker, etc.. all the bells and whistles. They brought me a small fridge, no ice maker, etc... In removing my fridge, they ripped my vinyl floor, damaged my front glass door, and storm door, etc... This all while we have a major hurricane heading our way (Irma) - I can be a little understanding when it comes to having items on hand to use while mine are being fixed, however, things got worse, instead of better. Fast forward 1 month ahead, - we finally get told our fridge is ready, yet, they have no way of brining to us, not to mention that we now owe 500.00 for non payment of this item. (We were never told we had to continue paying on this item while were using a loaner fridge) mind you, due to the hurricane, we did lose phone, and power for 9 days, however, I am sure, with all the reports I've read, if they really needed to get in touch with us, they would have come to the house, etc... no effort was made - so now we are told we can't have our fridge back until we pay in full for the past due. Payment was made, fridge was finally delivered approx. 1 - 1 1/2 weeks later. When we received our fridge, and set it up, we noticed the parts are missing from the door.. ie: the door does not line up evenly, making the ice maker not work properly - We've put in a claim back in Sept. with their insurance company, we received 500.00 for loss of food. Fast forward to May 1, 2018 - we are still fighting with them, we have not received the parts for our fridge, (fridge has been paid off ) floor and door are still damaged, we are looking at over 1500.00 more in damages, that is only for the materials, not labor. I have a complete paper trail with pictures that we have sent to their insurance company, as well as called supervisors etc.. with no such luck. Even threatened with a attorney, still no response

Consumers beware, the hoops this insurance company had me jump through were insulting.... I had to send them proof that I owned my residence, however, my tax deed wasn't good enough, they wanted a copy of my mortgage statement, I refused to send them, as I felt my acct. #, amount due, balance, etc.. was none of their business.