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Report: #1412305

Complaint Review: Reservations.com - Orlando Florida

  • Submitted:
  • Updated:
  • Reported By: David — Milwaukee Wisconsin United States
  • Author Confirmed What's this?
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  • Reservations.com 390 N. Orange Ave. Orlando, Florida United States

Reservations.com Non-Transparent, Deceptive Internet billing; Masquerading as HOTEL; Orlando Florida

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RESERVATIONS.COM is a third party reservations company that links to numerous hotels worldwide.  I made a reservation for a New Zealand hotel on the internet that I assumed was a direct reservation with the New Zealand hotel.  The room rate provided by RESERVATIONS.COM was NOT identified as US Dollars or NZ Dollars.  As I believed that I had made a direct reservation with the New Zealand hotel, I assumed the room rate was in NZ Dollars.  [One NZ Dollar =  0.686 US Dollar.] RESERVATIONS.COM charged my credit card in US Dollars and added fees not represented on its ROOM TYPES & RATES quote. RESERVATIONS.COM also charged my credit card a NON-REFUNDABLE fee of $14.99 that was NOT clearly represented on its ROOM TYPES & RATES quote.

Upon notice from my credit card of the two charges, I contacted RESERVATIONS.COM (Nori at ext. 51399) on the same day that I made my reservation. I requested that I wanted to cancel my reservation and receive full reimbursement for the two credit card charges by RESERVATIONS.COM. I was informed that RESERVATIONS.COM would refund my New Zealand hotel room charge but NOT the NON-REFUNDABLE fee of $14.99 USD. I indicated to RESERVATIONS.COM that their business practices are NON-TRANSPARENT and DECEPTIVE. Furthermore, I indicated to RESERVATIONS.COM that NON-TRANSPARENT and DECEPTIVE business practices do NOT give a business a right to charge UNAUTHORIZED NON-REFUNDABLE fees.       

This report was posted on Ripoff Report on 11/16/2017 05:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/reservationscom/orlando-florida-32836/reservationscom-non-transparent-deceptive-internet-billing-masquerading-as-hotel-orlan-1412305. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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