Rk Chevrolet ripoff, lying of financing, rude, unreliable Virginia Beach Virginia

Tom, I'm sure you and your company think that all you have to say is Im sorry and everything will be over. Even though I got my vehical back and you got yours back doesn't mean everything is fine. Even if I had a never ending supply of $$$$, I would never buy a vehicle from RK nor would I reccomend anyone to go there. I have told everyone I can about my expierence with RK. I tried to get my vehical back for 4 weeks. Not a single person knew where it was. Sounds like someone doesnt have a good handle of their company or their job. screw you guys. Just to let you know, I got a bonus to pay cash for a vehical, I will drive as far as I have to to find the vehical I was going to purchase from RK. Never will I go back to you.

Dear Craig,
Based on our last conversation on the telephone, I understand that your concerns are resolved. Thank you for bringing these items to my attention.

Sincerely,

Dear Brett,
Once again, I apologize if our sales agent was less than professional or not courteous with you. If you would give me the opportunity, I would like to apologize in person. Perhaps, there is a way that I can make it up to you. Please contact me anytime.
Sincerely,
Tom Kline

TOM, I'm sure you would like to resolve any differences and go the extra mile. The only problem is, it should'nt have to get as high as you and your sales personnel should not ask the customer "who pissed in your cereal today" when the customer walks away because a price won't be given without a test drive! It's absurd relations! Thanks but no thanks for the invite to go the extra mile.

Dear Brett,

Thank you for your comments. I am sorry that your interactions with us were not "smooth."

At RK, we take our automobile sales and customer service very seriously; and in fact, we place the highest importance on our reputation throughout the community.

We recognize that there will be times when a few challenges will arise. We believe that when this happens, it is important and necessary to go the extra mile to satisfy you, in order to protect our good name and reputation. With this in mind, we always attempt to resolve these differences.

I invite you to call me so that I can try to satisfy you. I can be reached at 757-431-6507 or at tomkline@rkchevy.com.

I look forward to hearing from you.

I have had two experiences with RK. The first was when looking for a used car. I was out in the used car section and spotted a nice looking Chevy Prism. A nice salesperson approached me and we greeted each other as expected. When I asked how much the car was, he said he would get the keys so I could test drive it and see how she drove. I refused and asked again how much the car was. Again the sales tactics came out in him and he returned the question with " how much do you want your monthly payment." He literally REFUSED to give me a price on the car unless I hopped in and drove it. Needless to say I walked away and he became very angry.

The second and final time I went to RK was when shopping for a new truck. I told them what I wanted and the salesman was very responsive. The problem began when he went in to present the deal to the financial boss. Their deal was thousands higher than two other local dealers. I asked once more what thier bottom line was and it was still much higher and my trade in was going to get 2-3,000 dollars less than the other two dealers. Again I walked away after giving it my best shot at dealing.

Two days later I rceived a call from RK saying they could go a little lower on the price. Sorry, I already bought a new truck from a dealer who didn't want to play games.

I belive in a fair profit for anyone and the best advertisement is by word of mouth. A loyal customer base is priceless. RK's ethics do not follow any of these. That's why with ANYONE, if they are honest they certainly will not be offended to have your concerns or demands written down on the contract as well. It has saved me more than once. Your power is you can walk away. They work for you not vice versa.

RK may be legit, but for me they had little ethics and next to nothing in customer service. I never ask for a butt kissing, just a fair playing field.

They paid off your old loan, were you
if you were you are ahead of there game.
walk away now they have nothing but a car (your trade)
they are trying to do a straw purchaser,
if the bank knows this they will not approve the loan. Sure they will work with you now because
thier in the losing position, just think if the shoe was on the other foot they would tell you to go pound sand .Move on ,you have a co-signer
when the loan is approve make sure your name is first on all paper work and the co name in the co purchaser spot .You are are freed and clear of any
respondablity for yor trade if its paid off, your bank wont give their money back.

Good luck

Dear Valued Customer, At RK, we want you to be satisfied with us. Unfortunately, problems do arise. When this occurs, it is even more important to "go the extra mile" and satisfy our customers. I stand ready to correct any problem or perceived problem that you bring to my attention. Business relationships are "easy" when everything goes "fine." But when bumps in the road occur, you should judge a company by how they resolve issues. I am available Monday through Saturday between the hours of 7:00 AM and 7:00 PM. My direct dial number is 431-6507. My email address is tomkline@rkchevy.com. Please contact me personally if there is anyway that I can assist you. I can assure you 100% resolution. Tom Kline