Report: #1511029

Complaint Review: rockauto - Sugarland, TX rockauto

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Ripoff Report is Xcentric Ventures

Submitted: Mon, August 16, 2021
Updated: Mon, August 16, 2021
Reported By: stirling — Arlington MA United States

Author Confirmed

Why?

rockauto 12999 Executive Dr Sugarland, TX, rockauto United States

Phone: 1-800-rip-off1
Web: rockauto.com
Category: Auto Parts

rockauto RockAuto sold me a faulty drive shaft & won't accept the return Sugarland, TX rockauto

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My huband ordered a repalcement drive shaft & rear strutts for my 2007 Toyota Highlander 4 weeks ago. We paid $300 for shipping. The rear strutts were front ones. Our mechanic attepmted to install the drive shaft. He said it was "poorly machined".

We contacted RockAuto through their website, no chat option, no 800 number. We followed the instructions to submit a photo, description of the problem, etc and have been playing email tag since then.

Today they sent us an email saying our order number had been canceled? According to RockAuto.com our "return request" will be accepted until Sept.3.

This report was posted on Ripoff Report on 08/16/2021 08:07 AM and is a permanent record located here: https://www.ripoffreport.com/report/rockauto/sugarland-tx-sold-faulty-wont-1511029. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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