Report: #1233099

Complaint Review: Rosegal - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Tue, June 02, 2015
Updated: Thu, October 15, 2015
Reported By: Don't do it ! — staten island New York USA

Author Not Confirmed

Why?

Rosegal Internet USA

Phone:
Web: Rosegal.com
Category: On-Line Stores

Rosegal Don't Do it! China Internet

*REBUTTAL Owner of company: Solution of Non-Receipt Issue

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I placed an order on April 5, 2015 and never received my merchandise. They made me wait two months before it was considered "lost". When I still had not received it, they only offered to refund me HALF my money or resend the items if I send them an additional 50% of the total cost. Don't do it!

This report was posted on Ripoff Report on 06/02/2015 08:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rosegal/internet/rosegal-dont-do-it-china-internet-1233099. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

0Author

0Consumer

1Employee/Owner

#1 REBUTTAL Owner of company

Solution of Non-Receipt Issue

AUTHOR: nancy - (USA)

SUBMITTED: Thursday, October 15, 2015

POSTED: Thursday, October 15, 2015

Dear customer,

We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.

We apologize with this delay and sincerely regret you have not received your order.

Please let us know your order number, we will provide a better solution and resolve the issue to your satisfaction.

You are a valued customer, and we are committed to providing you with the best service possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.

Best Regards
Rosegal.com Customer Service

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