Complaint Review: Rosegal - Internet
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- Author Not Confirmed
- Rosegal Internet USA
- Phone: (929) 800-4485
- Web: http://www.rosegal.com/
- Category: Clothing Stores
Rosegal FAKE COMPANY! NEVER SHIPS ITEMS! STOLE MY MONEY! Internet
*REBUTTAL Owner of company: Solution of Non-Receipt Issue
Show customers why they should trust your business over your competitors...
Rosegal.com is an advertised clothing company on Facebook. The clothes are so cute and so cheap! But don't be fooled. After you place your order, you'll never get the items. I placed an order on July 31, 2014 and as of today it has not been received. Company may be based in China but still two months is a long time for shipping. There is no customer service phone number. No tracking number. Nothing. I went to their facebook page and there are several people complaining of the exact same thing! As far as we're concerned, this company is a scam. Buyers beware!
This report was posted on Ripoff Report on 09/11/2014 03:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rosegal/internet/rosegal-fake-company-never-ships-items-stole-my-money-internet-1176177. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Solution of Non-Receipt Issue
AUTHOR: nancy - (USA)
SUBMITTED: Thursday, October 15, 2015
Dear KayEmJay,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We apologize with this delay and sincerely regret you have not received your order.
In this case please let us know your order number. We will resolve the problem to your satisfaction.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
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