Report: #1184263

Complaint Review: Rosegal - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Wed, October 22, 2014
Updated: Thu, October 15, 2015
Reported By: clk — lakewood Ohio

Author Not Confirmed

Why?

Rosegal Internet USA

Phone: 929-800-4485
Web: www.rosegal.com
Category: Sales People

Rosegal not sure merchandise not received Internet

*REBUTTAL Owner of company: Solution of Non-Receipt Issue

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I placed an order on Sept 1st 2014. After paying, I read that I would receive my product within 12-25 business days! Today has been 33 business days. Almost 2 months since I ordered my product. I have tried to contact them several times and several ways. Though they claim filing a complaint ticket online it will be responded to within 24 hours, I have filed a ticket three times and no response. When I tried to call it goes to voicemail and then says mailbox cannot take any more messages. I have asked for a refund on my missing item in 5 seperate emails.

This report was posted on Ripoff Report on 10/22/2014 06:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rosegal/internet/rosegal-not-sure-merchandise-not-received-internet-1184263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

0Author

0Consumer

1Employee/Owner

#1 REBUTTAL Owner of company

Solution of Non-Receipt Issue

AUTHOR: nancy - (USA)

SUBMITTED: Thursday, October 15, 2015

POSTED: Thursday, October 15, 2015

Dear clk,

We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.

Could you please give us your order number? We will deal with the issue and provide a better solution for you.

Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.

Best Regards
Rosegal.com Customer Service

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