Report: #1204161

Complaint Review: Rosegal - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Sun, January 25, 2015
Updated: Thu, October 15, 2015
Reported By: Frank — bolton Alabama

Author Confirmed

Why?

Rosegal Internet USA

Phone: 01204 579632
Web: Rosegal.com
Category: Clothing Stores

Rosegal ripped me off China, possibly holland Internet

*REBUTTAL Owner of company: Solution of Size Issue

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I purchased a top for my partner from Rosegal, when it finally arrived and my partner tried it on she found she couldn't even get it over her head, a friend of ours had exactly the same problem.

I asked Rosegal for a refund but they told me I would have to pay postage or I could keep it and they would send a 'coupon' so as to buy something else from them which obviously I would not.

Although I should have looked first but I looked at the reviews for this company and found they were scathing reports about them.

This company needs to be dealt with and the customers who were duped to get a full refund including postage.

This report was posted on Ripoff Report on 01/25/2015 03:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rosegal/internet/rosegal-ripped-me-off-china-possibly-holland-internet-1204161. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:

0Author

0Consumer

1Employee/Owner

#1 REBUTTAL Owner of company

Solution of Size Issue

AUTHOR: nancy - (USA)

SUBMITTED: Thursday, October 15, 2015

POSTED: Thursday, October 15, 2015

Dear Frank,

Let me start by apologizing personally for your experience. We really want to work with you to make this right.

We offer the detailed measurement chart for each item,maybe you chose your regular size and the size you chose was not fitï¼Œfor your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.

Would you mind offering the order number to us? We will resolve the issue for you as soon as possible.

All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.

Best Regards
Rosegal.com Customer Service

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