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Report: #1223547

Complaint Review: rosegal - Internet

  • Submitted:
  • Updated:
  • Reported By: Valeria — Arizona USA
  • Author Not Confirmed What's this?
    • Why?
  • rosegal Internet USA

rosegal www.rosegal.com False Advertising Internet

*REBUTTAL Owner of company: Solution of Quality Issue
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Buyers beware! Do not buy from this site. I bought a dress off this site and it came with a portion of the bottom edges torn off. The dress was not presentable or good enough to be worn. When I sent them a picture with my request for a refund they would not do it. They told me the dress looked like the picture and would only give me an instore coupon for 75% of my dress. This store sells very poor quality dresses, unwearable in my case, and will not refund your money.

Sincerely,

This report was posted on Ripoff Report on 04/20/2015 08:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rosegal/internet/rosegal-wwwrosegalcom-false-advertising-internet-1223547. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Solution of Quality Issue

AUTHOR: nancy - (USA)

SUBMITTED: Thursday, October 15, 2015

POSTED: Thursday, October 15, 2015

Dear Valeria,

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are extremely sorry to hear you are dissatisfied with the product.

We are willing to resolve the problem for you. Would you mind providinh your order number to us, please?
 
We cannot apologize enough for any inconveniences this may have caused you...or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.

Best Regards
Rosegal.com Customer Service

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