Complaint Review: Roto Rooter - Newark Delaware
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Roto Rooter 1001 Dawson Drive Delaware Industrial Park Newark, DE 19713-5812 Newark, Delaware U.S.A.
- Phone: 302-454-9962
- Web:
- Category: Plumbing
Roto Rooter Rip-off Customers do not matter much to Roto Rooter Newark Delaware
*UPDATE Employee: Not all the facts are listed.
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I can empathize with other unhappy Roto Rooter Customers. I have recently had a rather disturbing experience... The reaction of Roto Rooter once the "error" was discovered has been quite lacking. They are defensive, they deny any wrong doing, and what is worse... they deny responsibility.
In August of this past year I called Roto Rooter to replace an outdoor faucet. The employee arrived promptly but without the equipment, parts and supplies needed. After a run to our local home improvement center he returned with the faucet he was to install. Poor quality at best, but I was assured it would suffice.
This was only the beginning. He did not have a proper cord, ladder or light. He asked to plug in a light nearby and I pointed out that in our only partially finished basement not all outlets are working. He opted to unplug our sump pump to plug in his light.
Two months later it was discovered that this Roto Rooter employee did not leave our home as he had found it. He neglected to plug our sump pump back in. Our basement was flooded and all we had stored there... i.e. seasonal clothing, camping gear, ski gear, holiday decorations, home improvement supplies etc... floated in a foot of water.
We do not use our basement except for occassional service or storage of seasonal items. Because it took some time for us to discover this horror, Roto Rooter seems to think they should not be responsible for the damage caused by an employee unplugging our sump pump.
Every contact I have had with Roto Rooter employees since discovering the flood and the damage done has been a real disappointment. This is a company I once had faith in. Is there any way to get thier attention? Are they growing so fast now they do not need our business?
Should it matter how often we do or do not use our basement? Does the arguement that we waited too long have any real bearing?
The cleanup from the damage consisted of our once carefully stored belongings in excess of $2,000 being disposed of as trash, the fee for a company hired to dry out and sanitize the flooded floor and walls $700, the fee for a plumber to discover that the sump pump failed only because it was unplugged $150...
What does it take to get this company to right a wrong?
Katrina
Newark, Delaware
U.S.A.
This report was posted on Ripoff Report on 01/28/2003 01:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/roto-rooter/newark-delaware-19713-5812/roto-rooter-rip-off-customers-do-not-matter-much-to-roto-rooter-newark-delaware-43132. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 UPDATE Employee
Not all the facts are listed.
AUTHOR: Brian - (U.S.A.)
SUBMITTED: Friday, September 19, 2003
As Customer Satisfaction Manager for Roto-Rooter, I personally handled this case. Unfortunately, all the facts were not reported by the customer. In fact, a letter was sent, by the same customer, to Roto-Rooter that differs from what is written in the "Rip-Off Report".
Roto-Rooter performed work for Katrina on August 20th, 2002. Katrina claims that Roto-Rooter unplugged her sump pump so that our technician could plug in his equipment. Katrina also claims that our technician did not plug her sump pump back in when he was finished. She then states in her "Rip-Off Report" that she did not find the basement was flooded for two months. It wasn't until November that Katrina called Roto-Rooter to file a damage report.
Katrina sent an email on November 13, 2002 on the Roto-Rooter web site that stated they found out about the flood because an exterminator went into the basement. It wasn't until a week later that Katrina contacted Roto-Rooter with her accusation. In her letter dated November 13, 2002 Katrina states, "We cannot save the water-logged, mildewed belongings much longer for you to see". The general manager for the local Roto-Rooter made an appointment to see the "damage" the day after Katrina contacted us. Upon his arrival, there was a clean basement and no damaged items. Although, in her letter to Roto-Rooter, Katrina sent a list of damaged items (clothes, ski equipment, holiday decorations). There were also no pictures of damaged items or a flooded basement. The general manager took pictures of the clean basement and submitted them to the insurance company for proof.
We had asked for invoices of the various cleaning companies that were hired to clean her basement, but were never supplied with them. Because there was not an ounce of proof to back up Katrina's story the insurance company, nor Roto-Rooter, was inclined to pay for the "alleged" damage.
Roto-Rooter strives to provide 100% customer satisfaction. However, there are times that we do not achieve that goal, but we will do whatever it takes to make up for it. Every company makes mistakes, but it is how the company makes up for the mistake that shows whether or not the company is credible. Roto-Rooter did everything possible to investigate the matter and resolve it as the facts showed.
Related Reports
09:13 PM
07:34 PM
12:31 PM
08:14 AM
09:11 PM
09:50 AM
07:36 AM
06:54 AM
09:53 PM
09:09 AM
02:42 PM
New 
Updated 
Rebuttal Photo 
Advertisers above have met our
strict standards for business conduct.
