Complaint Review: Royal Caribbean - Miami Florida
- Royal Caribbean 1050 Caribbean Way Miami, Florida U.S.A.
- Phone: 305-539-6000
- Category: Corrupt Companies
Royal Caribbean ripoff for junior suite - There was mold all in the shower and tub. No one in guest relations could resolve the problem, they could only say, "We have no more rooms". Cleaning the tub would have been nice. Ripoff Miami Florida
*Author of original report: Royal Caribbean's cleaning staff
*Consumer Comment: This is unusual for RCI- at least, based on my experience.
My complaint is 1)no one paid any attention on the ship to our complaints. The bathroom/tub was never cleaned. Some comet and a scub brush would have resolved the problem. We had to go elsewhere to take a shower.
After notifying our travel agent (who told us it would take 45-60 for a response from the company), I called Royal Caribbean customer relations. I also e-mailed pictures of the condition of the tub and bathroom floor. The lady on the phone immediately offered me a discount on my next cruise with them. I told her I did not want any discount, I wanted an apology and an explantion for the unsanitary condition of our bathroom and why no one on the ship responded to assist us. Well, I later received a letter that the situation would be reported and enclosed was a $500.00 credit toward my next cruise. My travel agent tells me this is standard for the cruise lines and I should be thankful they sent such a "large amount"! Well, I am not thankful. We spent half our time in this smelly room. If they would refund half our cost, that would be acceptable.
The cruise lines have you once you get on the ship. There is nothing you can do but wait to get off.
Locust Grove, Georgia
This report was posted on Ripoff Report on 05/16/2007 05:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/royal-caribbean/miami-florida-33132/royal-caribbean-ripoff-for-junior-suite-there-was-mold-all-in-the-shower-and-tub-no-one-248949. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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