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Report: #1434473

Complaint Review: safelink - Orlando Florida

  • Submitted:
  • Updated:
  • Reported By: lorena — warren Ohio United States
  • safelink 1500 A Tradeport Dr. Orlando, Florida United States

safelink I purchased a cell phone from them off their site.Mind you I am recently widowed and on limited income. I have been with safelink for some years. I purchased the phone from their cite paid $99.00 for it. I received it and tried to have my services transferred. after 5 days of trying and them giving me the run around they are now saying i did not purchase from them. Orlando Florida

*UPDATE Employee: safelink I purchased a cell phone from them off their site.Mind you I am recently widowed and on limited income. I have been with safelink for some years. I purchased the phone from their cite paid $9

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To make a long story short, the phone is locked and can only be unlocked by cricket wireless. I have called them numerouse times only to be told the phone did not come from them when I have the sales receit as well as the order information. It states that I can not retrn for refund after 7 days. Well it took over 7 days trying to get the phone activated. Most of the customer service reps. did not know that safelink had cell phones for sale other than their own.

This report was posted on Ripoff Report on 03/15/2018 11:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/safelink/orlando-florida-32824/safelink-i-purchased-a-cell-phone-from-them-off-their-sitemind-you-i-am-recently-widowed-1434473. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

Hi Lorena,

 

This is Mellannie from SafeLink Wireless and I have read your post in this blog. I am very sorry for the inconvenience you have gone through. I understand where you are coming from and how frustrating this has been on your end. We don’t have our own branded devices but we are connected to TracFone phones. This is why you were informed that the phone is not from us. The phones for sale in our website at www.safelinkwireless.com are from a third-party vendor. However, this is not a reason for us to deny the customer service you should receive. As much as we wanted to help you or replace the phone, we will not be able to do so. We might need to provide you further information on how you could connect to the third-party vendor. Please allow us to help you resolve your concerns and investigate the purchase further. You may contact us through chat at http://bit.ly/2qdrKHH for further assistance. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. I am looking forward to further assist you and fix the problem. Thank you.

 

Mellannie

SafeLink Wireless

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