safelink I purchased a cell phone from them off their site.Mind you I am recently widowed and on limited income. I have been with safelink for some years. I purchased the phone from their cite paid $99.00 for it. I received it and tried to have my services transferred. after 5 days of trying and them giving me the run around they are now saying i did not purchase from them. Orlando Florida

Hi Lorena,

This is Mellannie from SafeLink Wireless and I have read your post in this blog. I am very sorry for the inconvenience you have gone through. I understand where you are coming from and how frustrating this has been on your end. We don’t have our own branded devices but we are connected to TracFone phones. This is why you were informed that the phone is not from us. The phones for sale in our website at www.safelinkwireless.com are from a third-party vendor. However, this is not a reason for us to deny the customer service you should receive. As much as we wanted to help you or replace the phone, we will not be able to do so. We might need to provide you further information on how you could connect to the third-party vendor. Please allow us to help you resolve your concerns and investigate the purchase further. You may contact us through chat at http://bit.ly/2qdrKHH for further assistance. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. I am looking forward to further assist you and fix the problem. Thank you.

Mellannie

SafeLink Wireless