Report: #1314202

Complaint Review: SafeLink Wireless - Nationwide

  • Submitted:
  • Updated:
  • Reported By: msanders — Daytona Beach Florida USA
  • SafeLink Wireless Nationwide USA

SafeLink Wireless Deceitful SafeLink Wireless DEACTIVATED my good phone, sends out NEW FAULTY phone, NO service! Milwaukee Nationwide

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SafeLink Wireless sent several text messages , on old phone, stating they were upgrading their network, advised to call in, on phone to get a new phone. Letter was sent out, advised the same on my phone going obsolete. Against my better judgement, I agreed to them sending new phone. I need one for home, keep in touch with family...for emergency. 

I received new phone, called SafeLink to transfer my number. The new phone would not work! I was put through half an hour, working with the rep who kept having me enter code after code, along with turning phone off and on and trying calls. It states "Emergency Calls Only". I requested a supervisor who put me through an hour of the same processes...entering code after code . She even stated she had to do some updating o her system. I found out my old Samsung phone has been DEACTIVATED! They said they could NOT re-activate it! I have lost my home phone service, will lose my number and privilege I've had with my old phone for years. 
SafeLink Wireless has scammed and deceived me with their text messages and letter sent t out. Now I have TWO NON-working phones sitting at home, not being able to even do the required monthly call SafeLink Wireless wants. Please advise me on what is to be done, if I will be given back this service. SafeLink Wireless should be investigated, shutting our phones with this deception...giving us worthless phones! I am using my tablet and hotspots, not able to upload documents at this time. Please advise what actions are to be taken. Thank you. 

This report was posted on Ripoff Report on 06/29/2016 11:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/safelink-wireless/nationwide/safelink-wireless-deceitful-safelink-wireless-deactivated-my-good-phone-sends-out-new-fa-1314202. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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