Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1248513

Complaint Review: SammyDress - Internet

  • Submitted:
  • Updated:
  • Reported By: cleemich — Akron Ohio USA
  • Author Confirmed What's this?
  • Why?
  • SammyDress Internet USA

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Although I'm typically a size medium I ordered larger sizes after reading some of the other reviews. When I received the clothing, very few items fit me or were too sheer to wear in public or both. Not a single item was tagged with the size so it was impossible to determine whether the correct size was received. The clothing is very cheaply made, which I pretty much expected, but I also expected that it would fit me and be appropriate to wear in public.

Here is their 30 day return policy:

1.Show us the problem with clear photos taken in good lighting or record a short video and send it to our Support Center along with your order number and SKU (product) number
2.We will review the case for you.
3.We will offer a solution.

They did send me an email that included:
"For the inconvenience,we are willing to apply refund for you as an extra compensation firstly,is it acceptable?" But the email was one that can't be replied and there are no instructions regarding the process for obtaining the refund.

But when I asked for a full refund this is the response I received.

As a proof of good will we can offer 3 solutions to resolve the issue:
1) Partial refund on your paypal account or credit card without return
We refund 35 USD on your paypal account or credit card
2) full refund on your wallet
If you can accept a refund on your wallet we will refund 100% of the product value 78.44 USD for future purchases
3)Return the item
In that case you will have to send at your cost the item back to China.
Once we receive the item we will refund 100% of the product value which is 78.44 USD

I paid $119 for the mdse so apparently their currency converter is a little off.

DO NOT, under any circumstances, purchase from this company. The photos on their website are very cute and VERY deceiving!

This report was posted on Ripoff Report on 08/14/2015 07:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sammydress/internet/sammydress-unusable-horrible-quality-merchandise-internet-1248513. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#2 UPDATE Employee

Urgent solution for the size issue

AUTHOR: nancy - (USA)

POSTED: Wednesday, January 20, 2016

Dear  customer.

We are so grateful for this feedback. It means a lot to us.

I want to start by offering a personal apology to the customer affected.

Would you mind sending us your Valid Order Number or Ticket Number? 

We will be more than happy to contact the customer directly to reach an amicable and acceptable solution.  

Please kindly check our return and warranty policy 

http://www.sammydress.com/m-article-id-16.htm

-If we sent you the wrong size: We will either refund you in full or dispatch an item with an alternative size 

(if applicable).

-If you ordered the wrong size: We will either offer a partial refund if you keep the item or ask you to return 

the product back to us for a partial refund or exchange.

We will strive even harder to improve the shopping experience for all of our shoppers. 

Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Respond to this report!
What's this?

#1 REBUTTAL Owner of company

Solution for The Size Issue

AUTHOR: nancy - (USA)

POSTED: Monday, October 19, 2015

Dear Customer,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

We will  check the issue for you, 

 

Please kindly contact us by browsing:

 

this link: http://www.sammydress.com/m-article-id-12.htm

Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP, is it acceptable?

We value your patronage and wish to continue serving you in the best way possible.

Sammydress Customer Service

http://www.sammydress.com/

 

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now