Satin Youth Satin Youth Instant Wrinkle ReducerAlphaFix.LLC Outrageous Scam! Internet

  I responded to an ad on Facebook promoted by "product appeared on Shark Tank" or something to that effect.  I ordered a free trial of Satin Youth Wrinkle Reducer paying for postage only.  The initial webpage said nothing about the "free" trial being an ongoing monthly product charge or that you needed to contact the company within 14 days to cancel.

I received the product & didn't find it to be anything special, so I promptly forgot about it since it was a "free" trial.  On 12/27/16 I found a $99.95 charge on my bank account.  I called the phone number associated with the charge & was told that the 15-day trial period (even though it is actually 14 days) had ended, so I was automatically charged.  When I told the staffer I saw no notice about the 14 days, they said it was on the checkout page.  Granted, I did not see it or I would have definitely called prior to the charge.

He asked if I had received 2 products & I answered yes.  The staffer said I could receive a 20% refund & I said no and asked to speak to his supervisor.  He responded that there were 5 callers ahead of me - in an attempt to get me to settle for the 20%, I believe.  I persistently said I would hold & within a minute or two, the staffer came back saying the supervisor was still with other customers, but he could give me 50% refund.  I again waited for a supervisor.  Momentarily, a supervisor took my call. 

I shared my experience & said that I would only accept a 100% refund.  He pointed to the 15-day/14-day waiting period & I pointed out that the Christmas holiday was during that period, so I was entitled to cancellation & a full refund.  He finally agreed to cancel the account & send a full refund.

To my disbelief, I was charged $89.95 on 12/29/16!  I calleed again & had to repeat the above scenario all over again.  I was told the second charge was for the second product.  The first staffer referred to 2 products on 12/27/16, and I was told the account was cancelled that day.  So to be charged for a second product was beyond ridiculous!  The staffer I spoke to was rude, interuptting, and combative & basically hung up on me.

I found another phone number on the product itself, so I called.  This time a staffer offered me a 25% refund, which I refused & asked to speak to a supervisor.  It was the same bait & switch:  The supervisor was very busy & I would have a long wait.  I waited.  I told him about my conversation with the supervisor I spoke to on  12/27/16 who assured me I would receive a 100%.  He said there was no information regarding that conversation.  What a surprise!  I insisted that both charges be refunded to my bank account & he said he could only refund 50%.  I accepted that... for now.

I will wait & see if I actually receive the money.  If not, I will call the State of New York Attorney General, as well as the State of Utah Attorney General about this scam company.  New York was listed next to my bank charge & the Utah contact was listed on the product.

I am so utterly disappointed & will be lucky if I receive any compensation.  I plan to cancel my debit card at the bank tomorrow, in the event they try to zing it again.  I do not believe anything I was told.  I am normally so diligent when ordering online, but this one got me.

Please do not order anything from Satin Youth or AlphaFix.LLC!