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Report: #1341462

Complaint Review: Satin Youth - Internet

  • Submitted:
  • Updated:
  • Reported By: MKUltra — California USA
  • Author Confirmed What's this?
  • Why?
  • Satin Youth Internet USA

Satin Youth, Try Satin Youth, Satin Youth Cream Trial offer, scam, credit card fishing, auto ship Internet

*REBUTTAL Individual responds: NO refund

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Satin Youth promotes a "trial offer" online. They have several websites, which, as of this date, two come up as nothing but a white screen. The websites I know of are:



www.satinyouth.com

www.trysatinyouth.com

www.satinyouthcream.com


You have to enter your credit card information in order to pay for "shipping charges" for the "trial offer".


What they send you is some cheaply packaged (just thrown into yellow envelope) suspiciously cheap looking items with a cheaply printed "about us" card which is incredibly vague.
There was no packing slip. Nothing about the items you receive instills confidence that you are dealing with a legit company.


The items shipped from SAINT GEORGE, UT 84770 and the charge on my account was listed as originating from NY.


I called their customer service phone number: 855-337-5679 There was no announcement of their company name, just an outgoing message saying "Thank you for holding, we appreciate your patience" repeatedly.
I waited 20 minutes until someone finally answered.


The person I spoke with could not explain why the websites were down. The customer service person confirmed that Satin Youth was paying them to do customer service calls and they were not actually part of Satin Youth.


Satin Youth claims to be based in Utah but the customer service person said their actual physical address is:


12924 Pierce Street

Pacomia CA 91331


Which Google Maps reveals as a nondescript office building.


Their website lists their location as:


1812 W. Sunset Blvd. #34 

St. George, Utah 84470

Which is a shopping center. There seems to be no actual brick and mortar store front.


After ordering the "free trial", Satin Youth began charging my credit card a recurring monthly fee of $99

If there was a notice of a recurring/auto ship fee during the trial ordering process it was hidden or placed in such a way as to be unnoticed.

This was a cynical/deceptive action on the organization calling itself "Satin Youth".

At this time I have a pending payment on my bank account that the bank says will have to process before I can dispute the charge.

I deactivated my card.
 I am leaving this Ripoff Report so that others will not make the same mistake I made. Buyer beware!

This report was posted on Ripoff Report on 12/05/2016 09:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/satin-youth/internet/satin-youth-try-satin-youth-satin-youth-cream-trial-offer-scam-credit-card-fishing-a-1341462. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Individual responds

NO refund

AUTHOR: Barb - (USA)

POSTED: Sunday, January 22, 2017

I have been told I would be refunded as I have returned my item. It has been since December 27th of my order.  They recieved my return on January 3rd and I was told it would take 7-10 business days for the refund, still no refund.  I am at a loss as to what to do next, please help me, I live on a fixed income and cannot afford this charge to  my account of $89.95 plus $99.95.  Where do I go from here.

Barbara (((REDACTED))) Williamstown VT

 

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