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Report: #735455

Complaint Review: Schneider National - Internet

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  • Reported By: Lenny — Dover New Hampshire United States of America
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  • Schneider National 3101 Packerland Dr. Internet United States of America

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First let me start by saying I am new to the trucking industry . After getting my CDL while I was unemployed for a year and a half in May I was finally able to get a job with Schneider in Jan of 20011 . I had a job at the time working in a factory , but was foolish enough to believe the recruiter when she told me I was going to make much more than I was making at the factory . So I quit my job to go work for Schneider.

In May 2011 I was terminated from Schneider for having two preventable accidents . My first incident occurred on March 25th 2011 in Raymond NH. delivering a load . This was only my 2nd week driving on my own after my training. I had never been there before so when I turned into the gate which as you first come in is poorly lit I saw a sign that said trucks to the left I couldn't see the whole thing . So I got in the left hand lane and approached the guard shack at which time I saw a sign there that said Wall mart drivers left lane . The guard then came out and directed me to back up and get in the right lane which I did. I noticed my trailer was a little crooked and looking back I probably could've steered to the right as I went through and I would've made it I think.

However I turned my wheel to the left looked in both my mirrors and after not seeing anything behind me I put the truck in reverse and started to ease off the clutch . Just as the clutch started to grab, I heard someone yelling so I stopped . I don't think I even moved an inch. I got out of the truck and saw that I had a Land air express truck directly behind me with his lights on . The driver was standing out side the truck and pointing to the front of his truck. I walked to the back of my trailer and didn't see a scratch on his front grill which is just thin aluminum which would've been the first point of contact with my trailer as that the back of the box sticks out past the DOT bumper.

He then pointed at his front bottom bumper which was angled back and sits in more towards the truck. I looked at my DOT bumper and saw that it didn't even line up with the small dent on the bottom bumper that was a little smaller than the size of my fist it was round and about 3 inches in diameter. Looking back on this I think it was kind of strange that at that time he never verbally said anything about damage he just pointed when I asked him if I did any damage.

         The driver then told me he needed all my information which I gave to him . As we were exchanging information I contacted dispatch on my cell phone and they transferred me to the accident dept. And I was giving the girl in the accident dept all the information over the phone as  the other driver and myself were exchanging information.

           When we were done and walking back to our trucks the other driver told me and I quote " Well you're going to love this when I came in this afternoon I noticed damage already on that front bumper,  the day shift guy must've hit something and not reported it " I don't recall my exact words but it was something like you're kidding me right. I immediately called the accident dept back and told them what the other driver said.  I told them the only damage I saw was what I described above. 

I was unable to take pictures as that I had just gotten that cell phone that day and was unable to work the camera. So the accident person I spoke to said so in other words you didn't cause any of the damage and I said no I don't think so. I'm not even sure I hit the guy. because when I got back to the rail yard in Worcester I spoke to another Schneider driver that was leaving Wall mart as I was going in . He asked me what was going on and I told him what had happened , He said he was wondering why that guy was so close to the back of my trailer literally inches he said and with his lights off.

He said all he saw was the guys lights come on and me get out of my truck and go talk to him . He said he never even saw my truck move. Even my DBL who was once a driver for 20 years said that the guy probably hit something on the way there and just set me up to cover himself. And every Schneider driver that I've talked to has told me that I probably didn't even hit the guys truck.

         However at the time I simply assumed ownership because I felt it was the right thing to do as that even though I checked my mirrors I should've gotten out and looked . I have done so every time before I have done any backing since that incident so I did learn from my mistake.

         I feel that with the information that I had given Schneider that they could've investigated this incident further before paying out any money such as checking the driving record of the other driver to see if he has had any other incidents such as this . Or even contacted his company to inform them what he had told me about the damage.

         On the most recent incident that I had I was in Bloomfeild CT. delivering a load  . The guard pointed out a spot at the front of the lot and told me that I could go in and swing out to the left and do a blind side backing into the spot . I imformed him that Schneiders policy is that blind side parking should be avoided when at all possible and that I didn't feel comfortable with that anyway. I asked him if I could go in further and turn around . He said yes and that if I found any other spots I could back into one of them.

 As I drove into the lot and went past the first spot on my right that he told me about and  I noticed it looked pretty tight and it was right near the entrance so I would've had to swing out into the path of trucks coming in and going out of the lot and I felt it would be unsafe and a hindrance to other drivers, so I went down about half way and after waiting a couple of minutes for another truck to move out of the way I went over to my left and made a right hand turn around in the lot which was wide enough to do so.

As I came down the row of parked trailers on my left I saw a spot that looked good . I lined up my truck at the spot and looked out my left side mirror . It looked as if I was approximately 4 feet from the trailers with the side of my trailer. I put my truck in first gear as that I've found the 12 O'clock 9 O'clock maneuver that we were taught at Schneider to work best as a slow maneuver. I turned my wheel all the way to the right and proceeded to get my 12 O' Clock.

As I was doing so I heard a bang but thought that it was the Yard Jockey that was over to the right side of the parking lot hooking up to a trailer . I then went ahead and got my 9 O'clock position . Then I looked out my left mirror again and didn't see anything out of the ordinary. I was just about to do my before backing get out when the Yard Jockey pulled up along side me and said " Hey you know you just clipped that trailer " I got out and he and myself both walked over to the row of trailers . There I saw a  trailer that was sticking out a little more than the others .

The mount that holds the glad hands located on the right side of the front of the trailer were busted off. The yard Jockey  told me that it was just the left ( driver side )  corner of the rear of my trailer that swung out and clipped it. I immediately reported this to the accident dept. I don't really have any excuse , but I was exercising caution when I did this it wasn't like I was rushing and being careless. I have done that same exact maneuver probably 100 times in the past 3 months and never had any problem . However if given another chance I will get out and look before even starting any such maneuver again.

I appealed my leaders decision to Terminate me even though she said it was the safety departments decision.  I later found out it was hers and hers alone. Under Schneiders fair and Equitable treatment Step two is to appeal the decision with her leader or Manager , which I did . He natuarally sided with her and upheld the original decision to terminate me . I then went to step 3 which is to have the appeal go through a review board made up of 3 drivers and two managers in a diferent division than mine that have no prior knowledge of the incidents in question .

However the day after I sent the appeal paperwork into the Manager that upheld the original decision he imformed me that after contacting the HR dept that this would be reviewed by two people the VP of Loss prevention and the VP of Intermodal. Two days later I recieved a phone call from some girl named Lisa with Schneider saying that they upheld the original decision . They didn't even have the Testicular Fortitude to contact me themselves nor did they ask any questions.

When the first incident occurred I imformed the Schneider accident department of the statement that the driver made to me regarding the damage on his bumper already being there . I also imformed my group leader what the other Schneider driver who wittnessed the incident told me when I saw him later at the Worcester rail yard . She asked me his name I told her what I thought it was but I wasn't sure of his name . I also told  my DBL about him and gave him a discription .

All I new at that time was that he had short black hair was about 5'10" tall wore glasses and drove a day cab on the night shift.He is on days now out of the same yard I worked out of . My DBL said he could find out who he is . I spoke to the same driver a few weeks later and learned that no one spoke to him. He told me he would gladly talk to the DBL  because he said he did not believe that I backed in to the other driver's truck at all . .

Also no one from Schneider bothered to call the other driver's company, to imform them of what their driver said about the damage already being on his bumper .And I don't understand how my DOT bumper which doesn't stick out as far as the trailer itself could strike his bumper which was positioned further in than the grill of his truck without the grill of his truck being smashed in by the back of the trailer the grill didn't have a scratch on it . I believe that this evidence, which was over looked ,strongly suggest that there was a good possibility that I never backed into this other driver .

Also in that particular incident I did in fact get out prior to straight backing in the left hand lane . I then proceeded forward while steering to the right to get into the right lane and while doing so I had a clear view from my right hand mirror all the way down the right lane approximately 700-800 feet all the way to the highway . there were no vehicles comming down the lane . Also I question why the other vehicle was parked so close behind me with his lights off as that even in CDL school we are taught to always stop at a distance of 20 feet behind the vehicle in front of you . We were taught that at the Schneider school in Carlisle as well and I have seen that in the CDL manuals for MA, RI and PA .

And finally my other reason for requesting a diferent decision was that I didn't feel that these two minor while regretable incidents should end my entire career as a truck driver. And that is what a termination on my record will do .I've gone to several other companies and no one will hire me with a termination on my record. When I spoke to the accident dept on March 25 I was extremely upset as that this first incident happened my second week driving for Schneider. The girl I spoke to , assured me that you have to have 3 preventables in 3 months in order to be terminated.

I was told that I was being terminated for having 2 in 6 months. I have spoken to several drivers with over 20 years of experience including 4 or 5 from Schneider and they all told me that they had a few incidents when they were first starting out . They also told me that the main thing is that you learn from your mistakes and believe me I have. When I was taught the 12 O'clock 9 O'clock set up for backing in between two trailers at the Schneider training facility in Carlisle PA. I was never instructed to get out before you do the set up .However after the second incident I learned that that is something I will do from now on .

.I also spoke to my dispatcher at the time of the second incident , who told me to calm down  he told me to stay focused as that I still had another load to pick up and deliver which I did without incident. He told me he had seen alot of other drivers do alot worse than what I did and that they were still employed by Schneider.

So now I'm not only unemployed again , but basicly Schneider is black balling me . They don't back up their drivers at all . I guess any other driver can pull in close behind a Schneider driver and say hey that guy just backed into me and Schneider will put the blame on their own driver .

This report was posted on Ripoff Report on 06/01/2011 07:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/schneider-national/internet/schneider-national-schneider-doesnt-back-up-their-drivers-internet-735455. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
6Consumer
0Employee/Owner

#7 Consumer Comment

re:

AUTHOR: Benn - (U.S.A.)

POSTED: Tuesday, June 14, 2011

First driver I will not get dug-into a CB yelling fest via the internet, secondly I never denied that his accidents, incidents, collisions, fender-benders, etc (or whatever you wish to call it in your posts) was non-preventable.  We both agree they were preventable...you clearly miss understood my point when I told the original author that just because you had two minor (insert your word of choice) does not mean you will never work in trucking ever again.

Each company reviews the facts and determines what they see and feel is the level of risk, preventablity and ability to reform the driver so the same (insert your word of choice again driver) can be prevented.



I use to work for a company out of the Twin Cities, they hired a newbie from the local community college that also had a prior drug usage...personally that would have been a red flag to me but per the company they were willing to work with this driver.  Once he was in Irving, TX all of us felt this driver was not playing with a full deck...including our dedicated dispatcher agreed.  I mean how could a person use up all 70-hours in 3 days?  They have to take 4 days off to do a reset?  I mean come on....and then when they finally terminated him...he emassed a total of 15 incidents (as the company called them) with the last one when he made a u-turn in a shopping center parking lot and struck a parked car.  



My point here is yes they were preventable (insert your word of choice) and yes per Schneider's own company policies they chose to terminate the driver's employment but just because they terminated him doesn't mean he will never work in the industry again.  Shhish...if that was the case...the ATA would be screaming louder yet of a driver shortage.  The world isn't going to end for that driver...he will find employment somewhere else so relax driver; you got your point out...just read mine and you will see we are on the same page...just that I am talking while you are screaming and hyperventalating.

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#6 Consumer Comment

So What Is Your Point, Eleva???

AUTHOR: Jim - (USA)

POSTED: Monday, June 13, 2011

The driver in question was clearly involved in two preventable collisions...both were backing manuvers and in both the driver did not get out and look.  I'm sorry if you just don't like the fact someone pointed out the exact cause but it is what it is!  Its called cause and effect.  So exactly what is your point?  Just can't stand it when somebody has the guts to tell it like it is?  You want everything sugar coated?  Or is it in your mind, its always somebody elses fault? 

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#5 Consumer Comment

Reply to Jim

AUTHOR: Benn - (U.S.A.)

POSTED: Monday, June 13, 2011

First Jim I am sorry to get your goat all worked up.  Wording means no thing to one person and something totally different to someone else.  Did you know that when the bridge collapsed in Minneapolis, MN that some of the drivers' that were on that bridge were terminated from the companies that they were working for due to a preventable accident?  So would ask how could this have been preventable...I mean gosh they didn't create the bridge to collapse for god-sakes.  No they are right, they didn't create the bridge collapse but they placed themselves in the exact time of the bridge collapsing.  Meaning if they would have driven faster (the speed limit) or slown down or would have let the shipper or receiver when they were dispatched, had gotten better directions and not gotten lost...etc, they wouldn't have been on that bridge when the whole thing collapsed. 

Life is full of what-if's...what if I had gotten-up 10 mins sooner I might have not been late to work and still have that job, said "I love you" to my other-half (didn't know they would die later) or had worked out more I might not have these medical issues I have today. 

Life is full of regret and second-guessing...you screaming out that he should have done or if he done this is like a living-room quarterback; you were not there..we only see the short and skinny.  Sure per the original posting both episodes he listed are preventable.  I did not deny that...so what backing into the dock to fast and jolting the truck and building.  What hidden damage was done?  or rubbing the curb when making that right hand turn.  Did you know that if you "run over" a curb twice in a CDL road test, you failed the road test immediately; but how many times do drivers after getting their CDL just rub or run over curbs?  Who is going to replace that curb when its stressed out after numerous times of being run over or the tires being damaged one time to many?

So less you live in a glass house Jim, you and I are both guilty of accidents or "collosions" with other objects.  No one is perfect out here.  Literally NO ONE.  Not that one million mile safe driver nor the newbie fresh out of driving school.  We are all human prone to make mistakes.  The object is to learn from your mistakes so you don't repeat them and go on to have a successful career. 

And, yes Virginia (Jim) you too make mistakes and there will be another sunrise, another carrier willing to take a chance on him and the world will continue to be spinning in this solar system for another day.

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#4 Consumer Comment

Clearly Acceptable By SNC.

AUTHOR: Jim - (USA)

POSTED: Saturday, June 11, 2011

You hadt two "COLLISIONS"...not incidents...not 'accidents'.  They were COLLISIONS which happened for a reason.  Both were backing COLLISIONS.  Both were caused by your failure to GET OUT AND LOOK before backing!  OK, the first one could have been overlooked by SNC.  But you did exactly the same thing to cause the other collision.  I'd fire you too!  I wouldn't hire you either!  The point is to LEARN from every mistake WE make...including me!  You failed to do that.  End of story!

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#3 Consumer Comment

Your welcome

AUTHOR: Benn - (U.S.A.)

POSTED: Thursday, June 09, 2011

Your welcome...and sir..this is how you get your wings...LOL

See this will not be the first time someone pees in your cheerios (drivers' or the company).  You will find that you will need a thick skin, well versed in that green pocketbook (FMCSA rules and regulations) and the word "NO".  Repeat after me...NNNNNNOOOOOO....lol.  See you will have to use it alot now.  Something that should have been taught in trucking school or atleast in the CDL manual before you take your CDL temp test.

I know it sounds funny, but trust me as you get into this field more and more you will be pressured to do things that are not legal.  Trust me you will want to do it to get in good with the boss and the dispatcher...but in the end DON'T DO IT.  Lets say they want you to take this 200 mile load and deliver it tomorrow morning.  You only have one hour remaining on your log.  You agree to do it...and get to the destination fine but tomorrow when you are backed into the dock and unloading another driver backing inot the dock beside you hits your hood.  Sure its not preventable...or is it?  A general review would say..yes its not preventable.  You were legally parked in an assigned dock and the other driver stuck your vehicle.  But the other insurance carrier will see that you logs don't show you arriving for another 30 mins and if you were running "legal" their client would have never hit your vehicle thus the accident is preventable.  Apply this senario to other ideas...say speeding down the road and someone hits you as they were coming onto the roadway or you want to push that extra hour to the customer so you don't have to run tomorrow in morning traffic...another driver behind you is tired and hits you at a stop sign thus killing themselves.  If you weren't running illegal the other party wouldn't have hit you.  Hope that is understandable. 



My point is here...you are going to want to run illegal or turn a blind eye to defects, illegal activity, etc.  DON'T DO IT.  The company will alway hang you out to dry.  They will deny, deny, deny everything.  Just say NO if you can't legally do something.

Also FYI:  get a digital camera to photograph defects on the vehicle, the freight load/condition, record your qualcomm (if equipped) and a voice recorded to record telephone calls.  These are your best weapons for your defence in the future if and WHEN you are terminated and need to file an STAA claim with OSHA or a whistleblower STAA claim with FMCSA.

If and when in the future you do exactly what I just said (and trust me you need to do what I suggested since the motor carrier will spit you out like used chewing gum).  I suggest talking with a employment law attorney if you feel your rights were violated when you said "NO" and you have the digital and/or voice recordings to prove it.  My suggestion is Truckers Justice Center out of Burnsville, MN (Attorney Paul Taylor)....he is extremely knowledgable of trucking issues us driver's face and with good solid evidence you have recorded...he is your best man in your corner.

Good luck and if you need help in the future, please post and I will try to reply as quickly as I see them.

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#2 Author of original report

#1 Ex-Employee

AUTHOR: Larry G - (United States of America)

POSTED: Tuesday, June 07, 2011

Thank you so much for the words of encouragement it really helps to know that there are people out there that understand my frustration. I really loved my job durring the short time that I did it , I just am fed up with the other Bullshit , like being promised I was going to make big bucks when in reality they had me running 60-65 hours a week sometimes I'd get back to the yard with only 7-10 minutes left of driving time , but if they dispatched me properly I could get 4 loads done in 7-8 hours this only hapened maybe twice. Because I ran nights mostly all my loads were drop and hook drop a load pick up an empty , drop that at raoil yard pick up another loaded trailer , no real specific drop times .  I have spoken to DAC fix and they assured me that if both these incidents are less than 500 in damage they can get them off my report and get me working again . Just waiting for the unemployment to kick in so I can get some money. Just got a letter from Schneider saying that they take Terminations seriously and that they reviewd every aspect of both incidents and are upholding the Termination . WEll , I talked to the driver that wittnessed the first one he said they still never contacted him . Every aspect , yeah right . At this point I wouldn't go back to work for them anyway , I'm better off without them .

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#1 UPDATE EX-employee responds

Calm down

AUTHOR: Benn - (U.S.A.)

POSTED: Monday, June 06, 2011

First I know how stressful this is to you...since I have over 19 years of driving experience and "yes" my first few years I had my share of "incidents" as your accidents would be better off described.

As for the claim of being black-balled by Schneider, yes its true that they might list this incidents on your DAC report but trust me it isn't the end of the world.  Sure if may seem to be to someone that is new to the profession and all but us seasoned drivers' we have seen a hell of alot worse out here.  He to make you feel better...when I worked for a carrier based out of Minnesota they hired a black man fresh out of the community college that...well I think this was a warning sign...but had a past criminal record for using illegal drugs.  Anyway, he was assigned to a dedicated customer out of Irving, TX (such as I was) and in his 6 months of working there...racked up 15 incident accidents, including walking under my trailer as I was backing into the dock at the designated customer location.  BUT, we wasn't terminated till he finally made a illegal u-turn in a shopping center parking lot with the tandems slid-forward and struck a high-dollar convertable also parked legal in the lot. 

Now in hind-sight all of us older drivers's warned the company, including dispatch about his behavior, work 3 days and have to sleep nearly 4 days claiming he was out-of-hours...come on...who does that?  But the company kept him around till he had emassed a large incident record.

My point is...while one company can say one incident is terminal, another company reviews the facts, the behavior of the driver, the ability to teach the driver to prevent the same incident or future incident(s) occurring and still be employable.

My suggestion is take this as a learning experience, breath deeply and take what you learned and apply with other motor carriers.  Personally it doesn't have to be a major carrier, maybe look at some local driving jobs or an owner-operator in your area looking to hire a driver for his truck.  Most folks (companies) out here will review the facts and ask you what happened and apply their company rules, past experiences, future potential and understand that nothing is perfect and accident happen to even us 19+ year veterans.  And personally if anyone tells you that they have (insert a number) million safe driving miles, just remember that sure they might...or did they hit something and didn't report that incident to the company, did the company view that incident as an accident or just an incident?  The word accident means a whole lot to each company so don't get down, just smile and be honest with next application and don't get do...someone (carrier) will take you on and give you a second chance...trust me since I was in that boat too.

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