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Report: #1320646

Complaint Review: Seal Skin Covers - Internet

  • Submitted:
  • Updated:
  • Reported By: omijimo — richmond Michigan USA
  • Author Confirmed What's this?
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  • Seal Skin Covers Internet USA

Seal Skin Covers False advertising, rude customer service Internet

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 I ordered a boat cover from this company which was supposed to be in stock and ready to ship in 2 days. After two days all I received was an email telling me that the item was actually not in stock and would not be available for 7 to 14 days. But that other colors were available. And left a number to call. So i called, dis-satisfied and asked for one of the other colors. The first " custome service " person i spoke to was rude when i suggested it was false advertising, telling me about the problems they have between sales and the warehouse. Then since their internal issues caused a shipping delay i ask them to expedite the other color so that i would still have it for my trip on time, and was told flat out no, i asked for a customer service supervisor, click, yep thats right, hung up on. So i call back and get "kim" who said she is the supervisor on the first call so I'm pretty sure they were monitoring my number. So I calmly explain to her what it just happened why I'm upset and what the first person did and that I expect their company to resolve it. Then i am told the best they could offer is to pay for half the expedite fee so that i would have my package i time, either that or they could just cancel the order. So because of theirvfalse advertising and poor internal communication from warehouse to sales i am forced to pay extra to get something other than i originally ordered within the timeframe promised. ripoff, rude and all around poor business attitude, ZERO customer service.

This report was posted on Ripoff Report on 08/04/2016 08:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/seal-skin-covers/internet/seal-skin-covers-false-advertising-rude-customer-service-internet-1320646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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