Seal Skin Covers Worst Customer Service Does not appear Internet

The cover I ordered was a birthday gift for my wife. The order was placed in the morning on a Thursday. Since I needed the item by close of business the next day, I paid the hefty charge for overnight shipping. I did not receive the item until 4 days later.

I called customer service, who said they couldn't do anything and would send me an email with a link to open a ticket. I opened the ticket requesting at minimum a partial refund for the delay in shipment. I was promptly denied any refund and was told that it sometimes takes them 2 days to even ship an item.

For those of you who may wonder what "real" customer service is. I recently placed an order with a very large company, who's name is synonym for the largest rain forest. When the order was not delivered on time, I was immediately refunded 10% and they actually paid additional fee's to have the items picked up and delivered to me on Saturday. That was above and beyond and is why I continue to purchase from and recommend them to everyone.

Seal Skin Covers is by far the worst customer service I have dealt with. It's unfortunate, because had they taken care of my situation, I would have ordered additional covers and help spread their business by word of mouth. I will make all efforts to ensure others are aware of how bad they are.