Complaint Review: Sears home repair - Baltimore Maryland
- Sears home repair Baltimore, Maryland USA
- Phone:
- Web: www.searshomerepair.com
- Category: Warranty Companies
Sears home repair Protection agreement fiasco Baltimore Maryland
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I purchased a protection agreement for $274.99 on a refrigerator. When the technician came out, he said I needed a new refrigerator and this one could not be repaired. Since I had a warranty, it would be replaced. EXCEPT he couldn't read the model number clearly so it didn't apply. I, however had a picture of the model number, which could be read except for one letter which was slightly unclear. I called frigidaire to verify the model number.
I gave this to the technician. I was told by sears that they needed the model number to order parts BUT they weren't ordering parts. I have purchased numerous protection agreements in the past, and as long as sears came out on the better end they had no trouble taking my money, including repairing a fridge that didn't even have a model number sticker. The one time when they would have to pay an extra $150 for me to replace, they found a reason to deny.
Spent time on phone with area reps who said nothing could be done if tech said he couldn't read every letter/ number clearly. i arrived after he looked with my tenant there, and he wouldn't go back in. Telephone reps were dismissive and kept reading their script.
i have numerous rentals and have bought sears appliances for years. Never again.
This report was posted on Ripoff Report on 10/12/2013 07:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sears-home-repair/baltimore-maryland/sears-home-repair-protection-agreement-fiasco-baltimore-maryland-1091426. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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