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Dear Buckwheeze,

My name is Laura with Sears Cares; I found your post here and I wanted to reach out and apologize on behalf of Sears for all of the problems that occurred with your repair.  I can certainly see how frustrating it must have been to wait 3 hours for an appointment, only to be told the technician was sick and you had to be rescheduled for the afternoon.  When an appointment has to be rescheduled for any reason, we do make every effort possible to accommodate our customers.  Unfortunately, a technician may not be available in the immediate area and the appointment time can be pushed back.  This is not an excuse, merely an explanation for what may have happened.  We are a team dedicated to assisting customers with escalated concerns such as yours and we would very much like to speak with about your experience to see if we might be able to rectify the situation. 

At your convenience, please contact our office via email at smsupport@searshc.com and a personal case manager will contact you directly.  In the email, please provide a contact phone number, the phone number the appliance was to be serviced under (if different than the contact phone number), and please do include your name (Buckwheeze) for reference to your issue. Again, we apologize for all the inconvenience and we thank you for the opportunity to assist in whatever way we can.

Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support