Sears Home Services Sears Appliance Repairs Unreliable Appointment Deceptive Duncanville Texas

My Kenmore freezer stopped working.  I called Sears Appliance repair and requested a repairman.  Sears scheduled a service call the next day-sometime between 1:00p.m. and 5:00p.m.  All this time food is thawing in my broken freezer.  I took off work one-half day so I would be home for the service call.  At 5:00 no one had shown.  I called Sears to find the status of the service call.  The agent told me that the service person had called my home twice and did not receive an answer.  When I informed the agent that my phone caller ID did not have a record of the call, then she told me that the repairperson had come to my home and no one was at home.  I told the agent that I was home beginning at 12:30 p.m. waiting for the repairperson.  She asked me to see if the repairperson had left a note on my door.  I said no.  I then asked to have a service technician come to my home – now!  The agent told me that the next available appointment would be 4-days later.  I explained that food was beginning to spoil in the freezer.  No sympathy was given.  I asked to speak to a supervisor.  The agent told me that a supervisor could not help me.  I insisted on speaking to a supervisor.  The agent put me on-hold for 25 minutes until I hung up the phone in frustration.  I called back, got a different agent, explained that the repairperson did not show up for the appointment.  This agent transferred me to "Customer Solutions" agent.  This agent was more sympathetic, but offered no assistance.  I was able to get her to give me the number to the dispatcher.  I called the dispatcher, (she was very surprised that I was a customer and had their phone number.)  The dispatcher would not help.  I gave up.  I tired to call other appliance repair companies, but none could come out at 6:00 p.m.

Sears cost me over $600 in lost, spoiled food!  I am very angry.  I will never again buy from Sears or use Sears Repair.  I suggest other heed my advice.