Sears ripoff stole my Christmas money, I have more paper trail than the White House on this. Columbus Ohio

I am a bit disturbed about Paul's response. Why is it anyone's responsibility to have extra funds in their savings/checking for something like this. Maybe the payment was for $1,000 and they billed them twice. Even say they had an extra $500 in their account. Yet not enough money to cover up SEARS mess up.

I have had this happen to me before with a restaurant. I immediately called them and it was rectified immediately. They not only called the bank and released the funds to be used again. They also paid for my NSF in cash, in person. They also gave me a free full course meal so that they could keep me as a customer. Granted the free meal was nice, but not necessary. This restaurant prides themselves on Customer Service and they did just that.

I dont think anyone has to pay the price of their bills not being paid on time cause of someone else's screw up.

Hey Shawangunk (yeah, we know it's you) -- the consumer said Sears promised to refund the NSF fees, and Sears did not. Therefore, Sears DOES owe this consumer. If you'd learn to read through posts completely instead of flying to the keyboard to file your drivel, you'd know that. Get back under your rock and shut up.

It is clear that Sears has already reimbursed you for their double-billing error. Why - pres tel - do you expect anything else in the way of monetary compensation?

Perhaps you could be so kind as to explain to us the following:

1- Why is it Sear's fault that you keep minimal funds in your bank account (ie, not enough to cover yourself in the event of overdrafts)?

2- And why is it Sear's fault that you never signed up for Overdraft Protection with your bank?

They have paid you for their error. They do not owe you anything else.